Complaint Review: Untied Financial

I was contacted by a sales rep in May 2002 when I was very busy at work. I had just tried to get a personal loan and was denied. I am a single mother and my credit is not the best which I am trying to re-establish, so of course I said yes and gave them all the information they needed including my bank account # for the $299 one time processing fee. I never received anything and was getting nervous, so I contacted them.

They said I would be receiving my welcome package very soon. I finally received the welcome package about 2 months later (July 2002). I had sent back the activation postcard. I called the customer service and let them know that I was moving across country and would need to change my address. The customer service rep told me just to do a fowarding address with the post office and I would receive it. I explained that I could not do that because it was being shipped to my work.

So once I moved I called them and told them what the other sales rep had told me and they said sorry we will get that fixed for you right away. Well about 5 calls later I found out they did not change my address in the system. I was fuming! All these times I had called and I had not received one bit of help.

I would ask for the manager and he was never available and he would call me back. But the manager never called me back. So finally one day when I called ( I try to call at least 3 times a week) I spoke with Jason Wilkes the asst. manager and he was willing to help. He said I would receive the credit card by the first week of the Novemeber. I still have not received anything! I called him back to let him know I havent recieved anything and he said he would give me a refund. He said it would take 48 hours.

I never received my refund to this date and now when I call and ask for him he is not there. I ask well does he still work the for the company and they always say yes he is just not in today. This has been a week that I have been calling and he is not in.

I sent an e-mail to the Better Business Burea to see if they can help. I will keep you posted

Heather Shea

Heather
Indianapolis, Indiana