Complaint Review: UpClick

Accidentially Ordered PDF standard suite, thinking it was the official website for PDF.

The website asked if I needed other add onns such as Fixio PC Cleaner 2015, Fixio Driver Finder 2015, Product Replacement guarantee, and 1 click to PDF. All I clicked om no. Checking out, the website does not show what you have ordered until after a payment has been established. Afterwards it shows all that you have purchased. All of the above products above I was charged for. I immediately called them back. This has now gone on since April 14th and 3 different Reps. I was, so they say , and yet to be seen, a 50% off on my purchase. Even after I requested it all to be refunded. Each rep insists they cannot do it and have refused to let me speak to a manager. I stated, I hope this conversation is being recordered. Each rep stated Yes it is. I just received an email stating I have 1 day left to download the PDF foramt, which reassures me I have not opened it nor used the product that they sold me. Speaking today with Ildze at 9:37AM CST, I asked him, if I do not download this product today, do I lose it. He remark was Yes. I then stated, this is what I am talking about. I have not used this product, it is noy open and now you want to/ or already have taken my money and leav me with nothing ? Am I correct ? Yes.

I politely asked him again, may I please speak to a supervisor. No sir , that is not possible. It is on their recording that I specifically asked for a Supervisor 11 times and each time he has refused. Again, I asked, are you refusing to refund my purchase even after I have not opened it and downloaded it and refusing to let me spaek to a supervisor. That is correct sir.