Upright Law / Allen Chern LLC Allen Chern LLC Allen Chern Law LLC Took payment for services, could not provide services, THEY stated refund was needed and that they would expedite it, (normal expected time frame 30-45 business days), REFUND IS EXTREMELY DELAYED (Now at 56 business days) AND THEY CAN GIVE NO TIMELINE OF WHEN THEY WILL ACTUALLY WRITE THE CHECK /WHEN I WILL ACTUALLY RECEIVE IT Chicago Illinois
I paid for services in full on February 6, 2019 - though I advised the representative that my case was not super straightforward and there is a business component as well as personal component, I was assured it would be fine. I was assigned 1 attorney initially - who never responded to me, lost a week or so there, then was assigned another attorney - who needed to meet with me in person and that took a couple weeks to schedule - then that attorney spent forever "reviewing my case" to end up advising he didn't think I should declare bankruptcy but thought I should seek another opinion. Then they had another attorney speak with me on the phone for 15-20 minutes who said he thought Upright was not a good fit for my situation.
Eventually UPRIGHT said they needed to refund me. That was April 24th. I was assured that while a typical refund takes 30-45 business days that mine would be expedited given the unusual circumstances. I meanwhile retained another lawyer who is proceeding with the filing. I reached out and called repeatedly to check on the status of my refund. Each time said they have it in the system but it hasn't been released yet.
Early May I was told they were " running a few weeks behind". Come June I got frustated and got a manager involved - Joseph. Joseph said he expected I would have the check quite soon. I waited and waited -called again to be told well it's now been 54 business days and we are still running behind. That was 4 days ago - called again today and they still haven't issued the check and can't tell me when my money will be refunded, just that it will be.