UPS And There UPS Stores Ripoff UPS's Delcared Value for Insurance is a ripoff just a round a round Atlanta Georgia
I purchased four very hard to find Porsche 928 Chrome Slotted rims in MI. The person that sold them to me used one of the UPS Stores in MI. This store is managed by Brian J Rose NL&B Enterprsies L.L.C DBA The UPS Store #293 at 36500 Ford Rd Westland, MI 48185 phone number 734-595-1288. The story is the rims were brought to the store in mint condition flawless and packaged by the UPS store and shipped. They were shipped on March 1, 2005 and once received it was noticed that the UPS Store packaged the rims 2 in a box. They used the foam worms and placed a flat piece of cardboard on each of the rims(on the chrome face). Well need I say more, the rims moved back and forth rubbing the cardboard across the face of all four rims. Now they are all scratched and the process of starting a claim with UPS.
Each box was insured for $600.00 each and there were two boxes for a value of $1,200.00. UPS was suppose to send someone to look at the rims and instead sent a UPS drive that thought he was picking up a box. When I informed him that he was suppose to view the damaged rims he simply walked away and said he would tell his supervisor that someone needs to come out and do this.
Well that never happened and once I started contacting UPS Customer Service they basically waived the right to view the rims and were instructing Brian Rose of the UPS store in MI to go ahead and pay the claim in full. I have emails from Brian Rose backing this up.
Long and short UPS does not want to pay the claim because the want a receipt showing how much I paid for them. I believe that this is none of their business as to what I paid for the rims. All they want to do is pay out the amount you paid. That could be $100.00 or $900.00 either way they were insured for $1,200.00 and that's not enough to purchase Mint rims at an average cost of $698.00 per rim used.
So after much run around to no avail I will be forced to take legal action and let the courts decide.
Bruce
Derry, New Hampshire
U.S.A.
7 Updates & Rebuttals
Bruce
Derry,New Hampshire,
U.S.A.
UPS STORES SELF INSURED
#8REBUTTAL Owner of company
Tue, May 24, 2005
John, Thanks you for your comments. However the rims were not shipped by me but by the person who sold them to me. That person insured them and I paid all the shipping cost. The real issue here is that the insurance coverage is by UPS Corp. not the store. The store has two options when insuring items they can use their ins. or UPS's ins..
So anyways, To replace these rims would cost me $2,780.00 not including shipping, Ins & handling. Or I could send out my rims and have them re-chromed for some where around $1,000.00 but UPS wants the rims if they pay any amount be it $600.00 or even $1,200.00. Basically I can not replace these rims for so little.
Thanks for you comments,
Bruce
John
Memphis,Tennessee,
U.S.A.
Here's A Surprise
#8Consumer Suggestion
Tue, May 24, 2005
The UPS Stores are not operated by UPS. These are franchised operations offered by UPS. I made the mistake of using them to ship an expensive item a while back. Their shipping rates may be the same as the local UPS depot charges but their insurance rates are 400% what UPS charges. That's where they get you. They either self-insure the shipments or use another insurance carrier. Needless to say I use the local UPS depot exclusively.
If you paid $698 per rim you should have insured for $1400. You would have been covered in full. I'd just take the $1200 and forget the courts. You won't win.
Robert
Jacksonville,Florida,
U.S.A.
The analogy is bad
#8Consumer Comment
Tue, May 24, 2005
Bruce, the insurance company would have already had the Gull Wing Mercedes professionally appraised for fair market value. Therefore, the insurance company would pay out the amaount it was appraised for. Now, if what you describe happened in say 5 years and the car's value increased, you would still only get the original appraised value, unless you had it appraised annually. Thus, you will only get what you paid for the rims, unless you can get a professional appraiser to give you a letter stating fair market value is much higher. Good luck, I wish you well.
Robert
Jacksonville,Florida,
U.S.A.
The analogy is bad
#8Consumer Comment
Tue, May 24, 2005
Bruce, the insurance company would have already had the Gull Wing Mercedes professionally appraised for fair market value. Therefore, the insurance company would pay out the amaount it was appraised for. Now, if what you describe happened in say 5 years and the car's value increased, you would still only get the original appraised value, unless you had it appraised annually. Thus, you will only get what you paid for the rims, unless you can get a professional appraiser to give you a letter stating fair market value is much higher. Good luck, I wish you well.
Robert
Jacksonville,Florida,
U.S.A.
The analogy is bad
#8Consumer Comment
Tue, May 24, 2005
Bruce, the insurance company would have already had the Gull Wing Mercedes professionally appraised for fair market value. Therefore, the insurance company would pay out the amaount it was appraised for. Now, if what you describe happened in say 5 years and the car's value increased, you would still only get the original appraised value, unless you had it appraised annually. Thus, you will only get what you paid for the rims, unless you can get a professional appraiser to give you a letter stating fair market value is much higher. Good luck, I wish you well.
Bruce
Derry,New Hampshire,
U.S.A.
Your Mother sells you her Gull Wing Mercedes
#8REBUTTAL Individual responds
Tue, May 24, 2005
Robert, If Your Mother sells you her Gull Wing Mercedes for $1.00 because she is getting on in years and you take ownership and insure it for a realistic value of $135,000.00. No some idiot burns the car and now the insurance company wants to know how much you paid for it. Go ahead and tell them you got it for $1.00 like an idiot and let them payoff.
Robert
Rochester,New York,
U.S.A.
IMHO... You cannot make more than what you paid for the item.
#8Consumer Comment
Mon, May 23, 2005
Suppose that I go to the Dollar Store and buy a cheap plaster statue... for $1 of course... Ship it UPS and insure it for $1200. Do you honestly think that they would pay the $1200 for the $1 statue. Its the samething with your homeowners insurance. I have a policy that covers up to, lets say $150,000. The insurance company is only going to pay for the actual damage, UP TO the limit of the policy. A $1,000 item is not going to net me $150,000. You cannot make more than what you paid for the item.
I know... your problem is different. Your report was a little confusing. How much did you actually pay for the rims?
I wish you luck on this. Small claims court sounds like the way to go, but I really don't think you will win more than what you actually paid.