Complaint Review: UPS customer center

I use UPS often enough, but will do everything I can to avoid this company in the future. Especially the San Bruno distribution center is totally incompetent. 

I had a my packages redirected to a local access point. This store stopped being an access point while my package was on the way. So I put a different access point into "UPS my choice". I got the error message that UPS had contacted me (not true, they always write this and never do it) and that my package could not be located and would be redirected on Friday. The central distribution center is closed for business on the week-end. On Monday I sent them an email and talked to an agent on the phone (good, since it is now Thursday and my email has not been answered yet). The agent told me that my package would be delivered to my home address. Since the package status on UPS my choice had not changed, I talked to three more agents on the phone that day who assured my that my package would be delivered to my home on Wednesday. Last was Eric PZB6EXM. I had a long day and already evening plans so I believed them. On Wednesday I called again and my package had been returned to the Sender. 

So:
- UPS closed the access point on short notice

- UPS did not make a single delivery attempt to my home or to an access point
- UPS were unable to react to the change by delivering the package to my home or to the other access point I specified. 
- UPS wrote untruthfully on n"my choice" that they had contacted me several times. This pretends that they performed a service that they did not do
- I talked to four agents on the phone who assured me that my package would be delivered to my home and it was returned to the sender anyway.

- When I tried to talk to a supervisor I was sent to wait in an endless loop