UPS Store 4376 in Grandview, Missouri UPS denied claim of damaged figurine. Grandview Missouri
I took fragile item to UPS. I paid for shipment and insurance for value 200.00 UPS packed and shipped Lenox eagle figurine.
Customer received figurine - unwrapped and took pictures, then returned box to me requesting refund for broken figurine.
I took the package to same UPS store #4376, who denied claim stating the customer should have taken package to UPS and filed claim. UPS currently has the box and figurine. This is so wrong for so many reasons. If I purchase an item and it is damaged or incorrect, I return it. Simple as that.
I now understand after several hours researching, UPS always denies claims of damaged goods. Isn't there some way to protect customers? Why offer addition 'insurance' if they will not honor?