Ups Store 4867 Antelope CA Failed to compensate for lost package Sacramento California
Over 3 months ago on July12 2007 I mailed 2 packages containing a portable kayak. The were mailed to a buyer in Colorado. I was informed 4 days later that only one package had arrived. I promptly reported the loss to the ups store. I was told to gather all information and deliver it to the store.
Several weeks later I began to call to find out the status of my claim. I had great trouble getting in touch with the manager. They refused to give me her phone number and said that she was on vacation.
About 3 weeks later I finally contacted the mgr who said that she had been sick and that she had told her employees of my claim. (they consistently told me in her absence that they were unaware of any claim)
After waiting another 2 weeks I called the ups claim number and they told me that they had determined the package was officially lost, and to wait for compensation.
I repeatedly tried to contact the ups store mgr. She consistently refused to call me back. Finally she called back and left a message that a claim had been filed and that they were waiting for word back from corporate.
On calling corporate offices I was told that they were still waiting for paperwork from the ups store. Store again refused to contact me. Finally owner called and said claim papers had been filed...(After I was asked to resubmit all paperwork again)
Some weeks later I finally called corporate claim office and had girl by the name of "Cassandra" call the ups store. They were so rude and obnoxious to her that she advised I call the central corporate consumer complaint department.
As of this date...more than 3 months later I have still not been compensated for the admitted loss of my package. To add insult to injury, the store put 700 dollars as the value of the package...(700 is the maximum insurance which I could buy...NOT the value of the package) Corporate is still trying to get them to call back.
UPS corporation says that they (ups store) are a franchise and that I must deal directly with them. They have helped only in a limited way. But I found out that they are regulated by the Public Utility Commission. They are the ones I will appeal to.......What a country !!!
In my opinion, UPS should revoke their franchise and immediated compensate me for my loss. What do you think my chances are ???
Wolfgang
North Highlands, California
U.S.A.
1 Updates & Rebuttals
Mytimeaz
Bamfield,British Columbia,
Canada
Suggestion
#2UPDATE EX-employee responds
Fri, October 26, 2007
I was with UPS for 14 years, most of which was spent in Management. Obviously you're not getting anywhere with the store location, and unfortunately you have some bad eggs out there hiding behind a franchise agreement.
The person you want to speak with is, "The District Loss Prevention Manager". Not a Loss Prevention Manager or Supervisor; "The District Loss Prevention Manager".
Call the local Customer Service phone number from your local phone book. I realize this will not be a local call, but that won't matter. The information will be routed to the correct person. Indicate you wish to file a complaint and specifically request that The District Loss Prevention Manager contact you. Be sure to emphasize at this point that he/she is the only person you wish to deal with. You should receive a call the next business day even if he/she is out of town. In that event, a Supervisor should call and let you know when he/she should return. If nothing transpires, which I believe is unlikely, call and complain again.
In my day complaints were dealt with swiftly and seriously! And most especially when elevated to this level.
Hope this helps....