Complaint Review: UPS STORE # 0100 4938 Hampden Lane Bethesda MD- Jeong Kim

ABSOLUTELY HORRIBLE EXPERIENCE BETHESDA UPS STORE # 0100 . 4938 HAMPDEN LANE I highly suggest staying as far away from this store as possible. You are better off going to Staples down the street, anywhere but here.

Very RUDE nasty people here. STAY AWAY. The manager appeared to be on dope or under the influence of something and threatened me. HE was using foul language and appeared that he could get violent. The coward refused to tell me his name.

I reported his behavior to Jeong Kim the owner, she did not seem concerned at all. After all you have to find a pretty lowlife sap to do that position in a UPS store. I went into check my mail after renting a PO Box there for seven years and it turned out they issued it to somebody else?

I inquired as to why my box key did not work, to the so-called manager that appeared strung out on something, said I'm going to call the police? Call the police on someone that's renting a box from you for seven years? I was just there weeks ago and the key worked fine.

He claims that the bill was not paid , no one in our business was ever notified that the bill was due or past due, after paying for seven years you would think they would try to contact us. They have three phone numbers for us three emails and two personal home addresses and they did not contact us at all.

We did go in on the October 29th and talked to another employee who said we were paid up until December 2019 now they say he gave us false information. Their lease contract says they must notify in writing of a past due bill or termination of contract they could not produce anything or any record of ever trying to contact us.

Jeong Kim is The owner and she is hiding behind this strung out looking manager, she will not meet me to discuss the issue. I have contacted UPS store corporate , better business Bureau, United States postal inspector (they refuse to forward my mail even though it's the law) .

I'm filing a lawsuit next week to finally sock it to this crooked operation. Read their reviews overwhelming they are ripping people off and providing mediocre service and plenty of bad attitudes. Also never rent a PO Box from a UPS store because you can never forward the mail if you decide to leave there.

This is a warning and I learned the hard way, I live in the Bethesda area and I have never been treated so badly by any business so spread the word the best way to get back at this business is to cost them $$$$$. If I could have left them negative stars I would have, you have been warned.