UPS - United Parcel Service ripoff Discrimination in Services Atlanta Georgia
I honestly believe that I am being discriminated against because of my demographic in some shape/form or fashion, by the United Parcel Service a.k.a. UPS.
I ordered a TV from Target.com on November 10th and they shipped the TV no problem to me. UPS "returned the package" to the to the Target.com without any of our (mine or Target's) permission or inquiry. And when I tracked the package via their online system, it really confused me: first it said "out for delivery" and another note said said that "I refused the package". This is extremely difficult to understand when I personally went to the local UPS facility that would receive the package and requested that I pick-up the package...and I was assured that I would be able to pick it up from the local facility on the following Monday. Baffled and a little upset I contacted Target.com and they assured me that they had in no wise asked that the package be returned or made any comments in regards to my order to UPS. So as a courtesy for my inconvenience, Target.com ships me another TV on November 25th and this time they upgraded the shipping from Ground to 2nd Day air. After this ordeal, I also filed a corporate complaint that they have yet to contact me about.
Now this package seemed to be going great...the package caught a flight to Miami and was driven to my local UPS facility in Lauderhill. The package was sent "out for delivery" to my house on November 27 @ 7:54am and then @ 9:18pm it was flagged for additional "security", here is the exact notes from the UPS website: "PKG DELAY-ADD'L SECURITY CHECK BY GOV'T OR OTHER AGENCY- BEYOND UPS CONTROL". So I called my local facility and asked to speak with security and I was told that they won't speak with me...after persistence they finally gave me a number that just keeps ringing and no one picks up the phone. This now caused me to worry what was going on, so I called the toll free UPS number and I was told 3 totally different reasons to what was going on: (1) there is a governmental hold on packages being delivered in my area (2) Target.com called and ask the package to be returned (3) UPS security flagged the package because I purchased the TV fraudulently!! Yes, three UPS representatives said that I purchased the TV fraudulently (I even called several times to see if I could get a different answer, but UPS said I purchased this TV fraudulently).
Very pissed off at this point I call Target.com to see what is going on....and I was assured, by Michael Austen, Executive Guest Relations Representative - (509) 736-4810, that Target.com had not contacted UPS in any way in regards to my package and/or order and/or address. I have emails from Target.com's Guest Services stating that can verify that there isn't any fraud or illegal activity going on with my order.
So now both TV's have been returned to Target.com and UPS isn't providing any answers to me nor Target.com as in to what is going on. I have filed 2 corporate complaints and both have went unanswered. I have corresponded with a Supervisor (Maureen Sullivan - (404) 828-3700) today, December 5th, and after looking at the "corporate" system she said that target.com reported to UPS that the TV was purchased fraudulently! So immediately I got her name and number and told her that I would have Michael Austen from Target.com call her to clarify that this is a lie. Well Michael called her and explained to her that target.com had not contacted UPS to return the package nor flag it for fraud. So now I have left two messages on Maureen's voicemail to call me back and she has not done so as of yet. No one calls me back and clears this matter up with me, but UPS has closed both complaints as resolved. UPS has resolved both issues without corresponding with Target.com or myself.
In one of my calls to UPS, a customer service representative told me that sometimes, UPS may make a decision not to deliver a package based on certain demographics. Now I'm not sure what these demographics are, but is because I'm afro-American? I live in a low-income area? I don't know, but all I want is for UPS to not list me and my family in some relationship to fraud in their system that is preventing me from getting packages through them. This to me is demographic discrimination, if anything exists.
Can you help? I totally am pissed off about this and I am willing to do whatever necessary to follow this through!
George
Fort Lauderdale, Florida
United States Minor Outlying Islands
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11 Updates & Rebuttals
Chris
Santa Maria,California,
U.S.A.
Meanwhile
#12Consumer Suggestion
Thu, December 07, 2006
Ask Target to send it FedEx Ground!
Chris
Santa Maria,California,
U.S.A.
Meanwhile
#12Consumer Suggestion
Thu, December 07, 2006
Ask Target to send it FedEx Ground!
Chris
Santa Maria,California,
U.S.A.
Meanwhile
#12Consumer Suggestion
Thu, December 07, 2006
Ask Target to send it FedEx Ground!
Chris
Santa Maria,California,
U.S.A.
Meanwhile
#12Consumer Suggestion
Thu, December 07, 2006
Ask Target to send it FedEx Ground!
Steve
Bradenton,Florida,
U.S.A.
Refusing to deliver based on 'demographics" is ILLEGAL
#12Consumer Suggestion
Wed, December 06, 2006
UPS is looking at a major discrimination charge and lawsuit here!
It is illegal to deny service to someone based on the area they live in. This does not mean that if the uPS had a problem with a specific customer, they could not refuse. This would be legal.
However, it is fraud to take the money from the shipper without intent to deliver. The shipper should have been notified that they do not deliver to that specific address.
But UPS making the decision to exclude from delivery after shipping has been paid for is a major problem.
They cannot legally refuse to deliver to a demographic area based on race, religion, etc.
I would pursue this with a major lawsuit. I think Target may back you on this, and you may want to make an appointment with their legal staff. After all, the decision of UPS has cost them actual losses and possibly a customer.
Cory
San Antonio,Texas,
U.S.A.
Here's A Suggestion
#12Consumer Comment
Wed, December 06, 2006
I thought Ft Lauderdale FL was in the US not in the United States Minor Outlying Islands. Maybe that has something to do with your problems with UPS. Heck, I didn't even know what the United Ustates Outlying Islands were until I looked them up. They gave a run down of what they are and where they. The only other time I've seen them referenced is that guy here, who goes off about walmart in FL.
Cory
San Antonio,Texas,
U.S.A.
Here's A Suggestion
#12Consumer Comment
Wed, December 06, 2006
I thought Ft Lauderdale FL was in the US not in the United States Minor Outlying Islands. Maybe that has something to do with your problems with UPS. Heck, I didn't even know what the United Ustates Outlying Islands were until I looked them up. They gave a run down of what they are and where they. The only other time I've seen them referenced is that guy here, who goes off about walmart in FL.
Cory
San Antonio,Texas,
U.S.A.
Here's A Suggestion
#12Consumer Comment
Wed, December 06, 2006
I thought Ft Lauderdale FL was in the US not in the United States Minor Outlying Islands. Maybe that has something to do with your problems with UPS. Heck, I didn't even know what the United Ustates Outlying Islands were until I looked them up. They gave a run down of what they are and where they. The only other time I've seen them referenced is that guy here, who goes off about walmart in FL.
Cory
San Antonio,Texas,
U.S.A.
Here's A Suggestion
#12Consumer Comment
Wed, December 06, 2006
I thought Ft Lauderdale FL was in the US not in the United States Minor Outlying Islands. Maybe that has something to do with your problems with UPS. Heck, I didn't even know what the United Ustates Outlying Islands were until I looked them up. They gave a run down of what they are and where they. The only other time I've seen them referenced is that guy here, who goes off about walmart in FL.
Steve
Bradenton,Florida,
U.S.A.
George, I think I have this one figured out!
#12Consumer Suggestion
Tue, December 05, 2006
George,
It might be because you live in the "United States Minor Outlying Islands". That could cause a UPS ground delivery problem!
Anyway, kidding aside, just file a police report for the 2 counts of theft of your merchandise by UPS.
Also, contact the US Justice Dept for the discrimination issue.
Good luck.
PS. Stay off the phone, and only communicate by certified mail, return reciept requested. Put the certified# on the letter itself and keep a copy for your records.
Thomas
Anderson,South Carolina,
U.S.A.
UPS Corporate will have to sort this out for you
#12Consumer Comment
Tue, December 05, 2006
Your post seems pretty good. MS Word found a few minor issues but it seems to be a fairly coherent and documented complaint. Maybe UPS has had problems with other people in your area, or with someone with a name similar to yours. Or someone at UPS "has some problems".
I am a paleface living in a nice neighboorhood that is "not far from town" but this place is a bit tricky to find. Which is why I like it.
Every now and then UPS cannot deliver because the driver "claimed that there is no such address". I call, they say the driver was new, I provide directions, and all is well in the UPS-World until the next time.
Other that getting help from UPS Corporate I do not know what you can do. File a discrimination complaint?