Complaint Review: UPS

We shipped 2 boxes going from CT to FL. Over 2 months ago. 1 made it the other didn’t & showed it making it to Jacksonville. We have gone thru the claims process and have spent countless hours speaking to overseas customer service reps etc. The package cost $135 to ship and had approx $2000 in clothing inside.

The shipper at the UPS store also got involved in the process to no avail so far. The reps just read a script and won’t escalate to supervisor. I believe the only recourse at this point is small claims court since we are going on 3 months. This has been a nightmare and UPS seems to be able to steal or lose your stuff and literally do nothing about it.

Going to try to call their corporate office since we’ve only been able to talk to people in a call center in India that are no help whatsoever.