Complaint Review: Ups

I will try to be as detailed and descriptive as possible. The information provided by  Ups has caused so much confusion in my building, to the seller in this case, and me as well. I purchased an item from ebay last week via usps. Ups intercepted the package 1z1e222f0306905 (tracking information attached) I contacted the seller about the package not arriving and requesting a refund. The seller replied by stating that the package had arrived Wednesday. I traced the package to ups and their automated system stated that the package was delivered and signed by me. I was irate...I was asking around the building about my package, trying to find out who had signed for it. This went on for a couple hours. Exhausted and stressed out I called ups again and the automated system stated the same. I held the line for customer service. After about 20 minutes a guy came on and I explained everything to him. He stated that the package was held on the truck and that I could go to a pick up point to retrieve it. WHAT??? Why would anyone scan a package as being delivered when the package had never been delivered.

At this point the customer service rep told me that I could pick up the package at a pick up point less than a mile away. Wait for a text message, email, or phone call. I agreed. After about 30 minutes a Ups driver rang my door bell with a package for the owner of my building. I stated "Did I not ask you about a package for me yesterday when I was walking my dog"? Do you recall? He stated that he did but there was another driver on this same route as well. He also stated that my package will be at that same location as the customer service rep stated over the phone. How coincidental huh? It gets better. I never got another call from Ups.

After a couple hours I called back and after another 20-30 minutes I get another rep and explain the whole issue. Reference #1-166-233797413 This rep told me to hold the line for a supervisor. After waiting another 15 minutes a supervisor came on and said that my package will be ready for pick up tomorrow Friday October 30, 2020 in Franklin Park Illinois approximately 14 miles away. I'm DONE....cancel the order. I was told that the cancelled order is in process. I then emailed the seller providing the reference number in this matter and also stating that I am requesting a refund. He/she stated that my add clearly says "I do not accept returns" Wrong response. First of all, I can never return anything I never received. Secondly, your issue should be with the postal service not me.

I ordered the package, it is not my responsibility to deliver it. That's between you and the postal service. I paid you for a package and it is your responsibility to get it to me. However, he should have followed up with the reference number I provided and in this way he would have understood what went on. The tracking information is deceptive and covert. I was here Wednesday. No one ever attempted to deliver anything. And I never signed for anything as their system stated. And if I or anyone signed for anything how do they still have the package??? Unprofessional, incompetent, and unorganized. Thank you for reading ...have a great day.