Complaint Review: Upstate Exotics

HI,
Upstate Exotics advertised a snake that was 100% het for yellow Ghost on their web site. This company is owned by Sal & Alison Tornambene.
I asked them before I committed to the purchase if this in fact was a 100% het for Yellow Ghost. Alison from upstate Exotics then replied yes on 03/28/03. I then emailed her after she confirmed it was 100% het with papers and allow the payments to be extracted from my Visa debit account on 03/28/03. On 03/28/03 Upstate Exotics took out $100.00 dollars as a down payment.

I emailed her on 04/01/03 to make a $80.00 payment. Upstate Exotics took out the $80.00 dollars on 04/01/03. On 04/06/03 I emailed upstate Exotics to make a $50.00 payment. I then received this email.


Subj: RE: Pyment on 100% het Yellow Ghost Ball.
Date: 4/6/2003 3:20:30 PM Eastern Standard Time
From: upstateexotics
To:
Sent from the Internet (Details)


I was going through my paperwork this morning. I cannot find the paperwork for this het ghost. I found all the other het papers except this one. I'm not sure if I had sent it out by mistake, but I know for sure this is het for yellow ghost from Corey Estill. Please let me know if you are still interested. I can take off $50 for the mix up if you're still interested, if not I can refund you the money.

Sorry about the confusion.


Thanks!!!

Upstate Exotics
Sal & Alison Tornambene
upstateexotics
1-866-PETS-499
518-692-3101


I emailed the on 04/06/03 to give them a little to time to try to locate the paper work on this snake. I emailed Upstate Exotics on 04/08/03 and left phone message, no response from them. On 04/09/03 I finally got Sal By phone he said he would have Alison call me back, she never did. On 04/09/03 I emailed Upstate Exotics, no response received. I emailed Upstate exotics on 04/12/03, no responses received. On 04/18/03 I finally got Sal on the phone he stated he would call me back after 5:00 PM, he never did.

I emailed on 04/19/03 I explained to upstate exotics due to there avoidance on this issue I am electing my rightful refund. I emailed from 04/08/03 through 04/19/03 with no response. I left several phone messages that were never returned. I emailed them on 04/20/03, no response. I emailed them on 04/21/03, no response. I emailed them on 04/22/03, no response. I finally got Sal on the phone, he stated that I was right. Without proper paper work this snake was not what it was advertised as. He then stated I would receive an immediate refund.

I emailed them on 04/24/03, no response. I emailed them on 04/25/03, no response. I emailed them on 04/26/03 no response. I emailed them on 04/28/03, no response. I also sent them a fax on 04/28/03 at 1-866-738-7499, no response. I emailed them on 04/29/03, no response. On 04/30/03 I contacted visa to dispute this fraudulent charge on my account. I posted on a public forum about his incident.

I received a letter dated 05/30/03 from the Better Business bureau that Upstate Exotics will not respond to my complaint. Thank for your time.

Anthony
Miami, Florida
U.S.A.