Urban Elite Urban Elite Wear Took my money, did not respond to e-mails, then deleted my order and said they did not receive payment. On-line internet
I ordered shoes on the 1/10/08 the payment processed the 14th of January and after that it said "processing order for shipment" and after a week and no change i e-mailed sales@urbanelitewear.com and did not get a response back for over a week and when i did they stated "they would check their system" and get back to me. they then e-mailed me and stated they had no record of my order and they did not receive payment, and then tried to charge my account again. so i went to the account page and went to look at my order and it was deleted and said i did not have a order history. i then e-mailed them back and they still haven't responded back so i called my bank and submitted a claim.
Jordan
morrisville, New York
U.S.A.
1 Updates & Rebuttals
Urbanelitewear.com
New York,New York,
U.S.A.
A difficult customer not satisfied with every attempt to make happy
#2REBUTTAL Owner of company
Fri, February 15, 2008
Several email's were sent to this customer explaining the situation we had with this order. At the time, we were having some issues with our shopping cart system. This was explained in detail to the customer and we asked they be patient while we investigate. After determining that a charge was in fact made, but no order displayed in our system, we had no choice but to refund the order. We have confirmation from our creditcard merchant that the refund has been submitted. As many business owners know, refunds do not reflect on the account immediately. This gave this customer the impression that we took their money, when this was not the case. In good faith, I will offer this customer to send us an email and will send the product they ordered originally free of charge. It is unfair to post these types of reports until an opportunity is given to correct the issue.