Urban Florist ripoff, dishonest, fraudulent billing, no customer service, no refunds Vancouver British Columbia
I ordered flowers for a wedding anniversary late on 6/2/2006 to be delivered on 6/3/2006. I received two emails from Urban Florists. The first confirmed they had received my order request. I received the second email early on 6/3 stating that my order had been placed with the florist for the flowers to be delivered on 6/3/2006. I have not heard from Urban Florists since then.
The flowers have never been delivered although my credit card was charged for the full amount on 6/5/2005. I tried to call the company on 6/4/2006 and received no answer. I sent an email to customer service on 6/4/2006 and have received no answer. During the past week I have repeatedly tried to reach someone by telephone and have never reached anyone. I sent another email on 6/12/2006.
I have ordered off the Internet for years and this is the first time I have ever been ripped off. Do not waste your time or money with the company. There are too many legitimate companies trying to make a living to waste time with these guys!
Janine
Charleston, South Carolina
U.S.A.
1 Updates & Rebuttals
Janine
Charleston,South Carolina,
U.S.A.
Urban Florist, Internet RIPOFF, dishonest ,fraudulent billing, no reply to complaints, no customer service, VANCOUVER, BC
#2Author of original report
Mon, June 12, 2006
I ordered flowers online on 6/2/2006 to be delivered on 6/3/2006 for a special anniversary. I received two emails from Urban Florist. The first stated they had received my order. The second one stated that the order had been placed with the florist for delivery on 6/3/2006. This second email is the one the web site states actually indicates your order has been accepted and will be delivered. No flowers were delivered on 6/3/2006. I was charged for the purchase on 6/5/2006.
Today is 6/12/2006 and the flowers have still not been delivered. After trying unsuccessfully to reach Urban Florist by telephone, I sent an email to customer service on 6/4/2006 notifying them of the non-delivery. I have continued calling them by using every phone number listed on their web site since then and have never been able to reach anyone to talk to. I sent another email on 6/12/2006.