Complaint Review: Urban Nutrition

Leah, you got sucked into fraud! This scam is common.

You see, when people won't willingly buy your trash, you need to figure out another way to hustle it off. What you do is promise people something free. Free always attracts the suckers.

Anyway, in order to get the free deal, you need to provide a billing number, either bank or credit card. Here's what the suckers don't realize. There's no free deal. They intend to bill you as soon as you get off the phone.

Not only that, but every month, like clockwork, more trash shows up. And, lot's more bills.

Try and stop it. Good freakin' luck. Of course, there's no customer service. How does it make the company any money to offer customer service? They don't want you to stop the deliveries.

They won't let you stop the deliveries. They'll do everything in their power to prevent it. Even if you get a hold of anyone, you'll just get the runaround. Next month, more trash. And, more bills.

What many people don't realize is that they take this risk every time they give out a billing number. A fraud like this can bill you early, and as often as they like. They can change the amount you're charged.

Your billing number is like a spigot to them. Anytime they need something, they just turn the handle, and out comes your money.

The way to spot this is the free deal nonsense. Or, the trial offer.

If you'd like to try something, but are afraid of fraud, then do what I do. I tell them I don't have a bank account or credit card. Send me the product and a bill. A fraud won't do that, because they know you'll never pay once you see the garbage they send you.

Either way, problem solved. A real company will send your order. A fraud won't. Either way, neither of them will get your billing number.

Well, I finally got ahold of Darren *after he was too busy a few other times*. In reality, he was hiding from me because he LIED. We made a conference call that HE placed with my bank. I was proved right. VINDICATION!

The fraud dept. called me an hour later and the NSF fees will be put back in to my account tomorrow. The bank found Urban Nurtition guilty of FRAUD and ILLEGAL ACTIVITIES.

Have you all noticed that Darren hasn't put in a rebuttal to MY report? That's because he's a liar and a phony and because I'm right and he's wrong.

I had to laugh when I saw that Urban Nutrition has a banner that claims "Customer Service #1". Uh, how about "Urban Nutrition...What is Customer Service". :)

Darren, I am sorry that you life is so sad that you have to verbally abuse "your customers". I am sorry that the company you work for is so lame that you have to lie to protect it. You claim your company has hundreds of thousands of customers, yet the customer service line only has ONE SUPERVISOR? And its so conveinent that she's always "on vacation" or "out of the office for the day".

I am sorry that when I called back, the only option was to leave a message for customer service, but then I called right back and hit the number for "sales" and got someone right away..AND she was the SAME woman I talked to WHEN I called customer service previous?

And wasn't it so conveinent that while on the conference call to the bank (that Darren placed) that when the bank was leaning in my favor I got disconnected?

I am not angry anymore. In fact, I was laughing today at the level of ignorance and rudeness with this company...

Urban Nutrition-----liars, thieves, and idiots.

I WON!!

Hello all...

Today is another day of fighting with this ignorant company. I called my bank and they told me to try once more with the company and then to go ahead with the fraud report.

I called, and spoke with Tish, who is so sweet and tries to help. I explained my situation AGAIN and she connected me to....the infamous DARREN!

I told him what my bank told me, and he was asking me about particulars in my case, and when I was telling him the condensed background, he said NASTILY "WE DON'T NEED TO GET INTO ALL THAT!" Uh, yes we did. Part of the problem was that NOBODY answers your emails from the website, and when he heard that along with the fact that he hung up on me the last time I heard from him, he again HUNG UP ON ME!

What kind of employee hires this type of person to deal with the public? The supervisor was mysteriously "absent" again....and Darren was unable to talk to me.

He told the lady I was speaking to that he had called the bank and she relayed the info back to me. She told me the name of the person he allegedly spoke to at the bank.

Wonder of wonders, when I called the bank's customer service line, I was told that there was people that worked there by that first name, but NOT ONE OF THEM WORKED IN CUSTOMER SERVICE!!

Isn't that AMAZING?

Urban Nutrition and My daily dose is a daily dose of ignorance and abuse.

Tell everyone you know please.

Well, after I was hung up on, I tried to call back numerous times. Finally I was able to speak to a live operator, Jennifer or Jessica, I'm not 100% sure of the name. I told her about being hung up on. After putting me on hold for a few minutes, she came back on and said that I wasn't hung up on, that there were "phone problems". Anyway, I told her I wanted to speak to a supervisor and *SUPRISE* there weren't any available that day. I left my name and number with the operator, and she assured me someone would call back in the next 48 hours. I sat the phone down, and right away it rang again. It was the operator I had talked to. She told me, very rudely I might add, that there was no reason for a supervisor to call me, that Darren had credited my account the $39.99. I asked her about the $60.00 in bank fees they had caused me to incur with the unauthorized payment, and she acted like she had no clue what I was talking about.

I have called my bank back and filed a report about the fees they had promised to refund but didn't. I DID receive the $39.99 back so that's a good thing. I still need to recoup the fees I was promised.

Well, after I was hung up on, I tried to call back numerous times. Finally I was able to speak to a live operator, Jennifer or Jessica, I'm not 100% sure of the name. I told her about being hung up on. After putting me on hold for a few minutes, she came back on and said that I wasn't hung up on, that there were "phone problems". Anyway, I told her I wanted to speak to a supervisor and *SUPRISE* there weren't any available that day. I left my name and number with the operator, and she assured me someone would call back in the next 48 hours. I sat the phone down, and right away it rang again. It was the operator I had talked to. She told me, very rudely I might add, that there was no reason for a supervisor to call me, that Darren had credited my account the $39.99. I asked her about the $60.00 in bank fees they had caused me to incur with the unauthorized payment, and she acted like she had no clue what I was talking about.

I have called my bank back and filed a report about the fees they had promised to refund but didn't. I DID receive the $39.99 back so that's a good thing. I still need to recoup the fees I was promised.

Well, after I was hung up on, I tried to call back numerous times. Finally I was able to speak to a live operator, Jennifer or Jessica, I'm not 100% sure of the name. I told her about being hung up on. After putting me on hold for a few minutes, she came back on and said that I wasn't hung up on, that there were "phone problems". Anyway, I told her I wanted to speak to a supervisor and *SUPRISE* there weren't any available that day. I left my name and number with the operator, and she assured me someone would call back in the next 48 hours. I sat the phone down, and right away it rang again. It was the operator I had talked to. She told me, very rudely I might add, that there was no reason for a supervisor to call me, that Darren had credited my account the $39.99. I asked her about the $60.00 in bank fees they had caused me to incur with the unauthorized payment, and she acted like she had no clue what I was talking about.

I have called my bank back and filed a report about the fees they had promised to refund but didn't. I DID receive the $39.99 back so that's a good thing. I still need to recoup the fees I was promised.

Well, after I posted my report, I decided to call them once again. A representative named Darren answered. I told him about all the emails I sent. He said that they only have 2 people working on emails, and that they get over 1500 a day.

He said they haven't received my shipment back to be able to credit my account. I replied that I had sent it a week ago. The people have to sort out the shipements they get back from the P.O. Box, he said- it would take up to TWO WEEKS to get my refund. WHAT??!! What kind of business is this? I also explained that I've left a TON of voicemail messages, and never have gotten a reply. I asked him why, when I call during business hours, do I never get a live person? And why, instead of being put on hold for the next available person like most companies, you have to leave a message. I admit, before I gave him a chance to answer, I told him about contacting the BBB, and www.badbusinessbureau.com. He yelled "Ma'am, I can't hear you....slow down!!" and HUNG UP ON ME!

I have called my bank to file a fraud complaint, and WILL be contacting the state's attorney general for them to investigate this company.