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  • Report:  #945404

Complaint Review: US Airways - Barclays Bank Mastercard

US Airways / Barclays Bank Mastercard Annual Companion Fares are not Annual, They are only good for 10 months. Wilimington , Delaware

  • Reported By:
    Terry — Simi Valley California United States of America
  • Submitted:
    Sun, September 23, 2012
  • Updated:
    Sun, September 23, 2012
  • US Airways - Barclays Bank Mastercard
    P O Box8801
    Wilimington, Delaware
    United States of America
  • Phone:
    866-225-9725
  • Category:

I was informed when I received my credit card that I would have 2 annual companion fares for $99.00 each.  When I went to use the tickets, I was told that they expired on 8/31/2012.  When I asked for the new certificate I was told it would not be issued until 10/31/2012 and the current certifiacte could not be extended.  I can not book travel from 9/01/2012 through whenever I actually receive the new certificate, as you can't get the certificate information over the phone, it will be sometime in November.  I tried to explain that this really wasn't annual as it did not cover a full year and the certifiecates were over 12 months apart (14 months).  I did not receive my current certificate until October of 2011 so ot did not cover a full 12 months either.  This is false and deceptive advertising on the part of US Airways, were I received the card application and Barclays Bank who issued the card.

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