Complaint Review: US Airways

Apparently I'm not the only one ripped off by US Air. We had to rebook a flight because of an emergency brain tumor removal surgery. When rebooking, we had to do it through
a special link which quoted prices close to double of what the prices
quoted on their usairways.com site had. We agreed to pay the $150
rebooking fee when we told them of our problem originally but we did not
think we would get gauged on the ticket fee too. Not only will we have
to pay the $150 but the ticket cost $300 more than if we would just
book it on line. That's $450 extra, the cost of what it would cost to
just book the trip online without having an original ticket to exchange.
They are ripping customers off. I spent over an hour on the phone with
them about this but they didn't care!!!!! I would love to let the
consumer know of their practices.

Teri