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  • Report:  #711000

Complaint Review: US ALL POINTS MOVING AND STORAGE

US ALL POINTS MOVING AND STORAGE All Points Moving and Storage, US Movers US ALL POINTS MOVING AND STORAGE ARE SCAM ARTISTS!!!! 9701 Feilds Road, Maryland

  • Reported By:
    Allison K. — Fairfax Virginia United States of America
  • Submitted:
    Mon, March 28, 2011
  • Updated:
    Thu, June 02, 2011
  • US ALL POINTS MOVING AND STORAGE
    9701 Fields Road, Gaithersburg, MD 20878
    9701 Feilds Road, Maryland
    United States of America
  • Phone:
    888-864-4809
  • Web:
  • Category:

BEWARE OF THIS COMPANY!!! THEY ARE SCAM ARTISTS!!!  They quoted me $70/hour for three men (one of whom was caught sleeping in the truck most of the day) for a one bedroom house local move (25 miles). They over-wrapped EVERYTHING, even after I told them NOT to wrap stuff, they wrapped it anyway.  They got to my house at 8am and did not start loading the truck until almost 3 PM.  I paid a deposit of $100 and half-way through the move they charged me $700, which I thought was the remainder of the charges. NOPE... When we got to the destination they tried to charge me another $2700!!! FOR A LOCAL MOVE! They held my stuff hostage and I called the police. The police talked to the driver and said that they would release my possessions if I paid $1500 PLUS another $414 (not sure why they broke it down like that). I did not have all that money and argued with the owner on the phone for at least an hour (two hours total went by without them doing anything). He was a rude foreign man who was very disrespectful to me, yelling at me and hanging up the phone on me several times. He even admitted that he charged my debit card the $1500 WITHOUT MY AUTHORIZATION. I had no choice but to sign the charge slips or they would take my stuff to storage and charge me the storage fee. I am in the process of taking them to small claims court to recover my money.
BEWARE!! THESE GUYS ARE SCAM ARTISTS WHO TAKE ADVANTAGE OF SINGLE WOMEN!!

2 Updates & Rebuttals


US ALL POINTS MOVING AND STORAGE

Fairfax,
Virginia,
United States of America

Complaint Resolved

#3Author of original report

Thu, June 02, 2011

UPDATE:

After two months of trying to work with them on resolution, Joseph from USA All Points Moving and Storage offered me a partial refund on 6/2/11, which I accepted.  I now consider this complaint resolved and CLOSED.


US ALL POINTS MOVING AND STORAGE

Fairfax,
Virginia,
United States of America

Company name correction: USA ALL POINTS MOVING AND STORAGE

#3Author of original report

Thu, May 26, 2011

I incorrectly posted the name of this company as "US All Points Moving and Storage," but their true name is USA ALL POINTS MOVING AND STORAGE.

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