Complaint Review: US Auto Exchange

In November of 1999, I bought a used Porsche 968 from US Auto Exchange. Before I bought the car, I noted that the sunroof mechanism was broken and they told me they would fix it (they put that on the purchase and sales agreement).

When I picked up the car, it was not fixed. They also said they
would inspect the car, but their equipment was malfunctioning. So they told me to wait until they had it fixed and then bring the car back and they would fix the sunroof and inspect it. That took about a month.

When I picked up the car, the sunroof was still broken. Over the course of the next 7 months or so, I brought the car back another 4 times for the sunroof, and each time it wasn't fixed
(they were replacing the plastic gear that was stripping but were not adjusting the limit switches that prevent the gear from getting stripped). Each time involved driving an hour and a half from from work and back again.

The 4th and 5th times I brought the car in, I asked if they would provide me a rental car because of the inconvenience I was suffering. They agreed and referred me to the car rental place they use. The second time doing this, they failed to fix the car before the weekend came, so I offered to pick the car up for the weekend so they wouldn't have to pay for the rental car all
weekend.

They told me just to keep the rental and pick my car up the following week. I was told to give them the receipts for the rental and they would reimburse me. I gave them the receipts and they told me the check would be in the mail.

After that last time in, still with a broken sunroof and no
check, I moved out of the state. The next time I was able to get in to talk to them (they did not return several phone calls I made) was in March of this year.

They told me that they would not make any more free attempts to fix the sunroof because the car was purchased so long ago. They also told me that they would not give me the reimbursement for the rental car, but would not give a reason.

So I started exchanging emails with Phillip, the general manager. He wouldn't budge on his position, and wouldn't give me any reason why he was denying me the rental reimbursement I was promised.

As I became more and more agitated with his refusal to give a reason for not giving me the money I was promised, he said that they would have me arrested for trespassing if I showed up at the dealer without an appointment. I was at no point threatening.