Complaint Review: US AUTO MANAGEMENT - AUTO PAYMENT SOLUTIONS

I just read the reports on US auto management. I just got back from the office in phoenix az on cave creek rd. I too have been duped by this company. I originally heard an advertisement on the radio and then called for more info. I also did a BBB check and saw they were satisfactory with previous complaints. I decided to take my car in Aug 2004. It was gone the next day. The salesperson name was mark bezerjan. The first payment was not due until Sept 2004, b/c I had paid ahead.

My payments were sent to me for the next 3 months, until Jan 2005. I had tried to call them mx times and left messages, but had not gotten an answer. I tried to call the other stores, Now called Auto Payment solutions, but had gotten the run-around. I called one day and got the new owner Dan Townsley on the phone. He told me that the car had been turned in and a new owner was taking it out "as we speak." I thought i would get my payment before the due date. WRONG!!

I went into the store today, fed-up with the games and lies and wanted to meet with the owner. The secretary, who doesn't know what she is talking about tried to get me to set an appt. I wouldn't leave since I drove 45-mins to get there. She called him on the phone and they wanted me to set an appt later. I refused to leave until I got a payment.

He tried to explain to me that the store name had changed and he had nothing to do with them. He was also rude and sarcastic when he said that I asked to get someone into my car and assume payments. I had no idea the company had changed nor the permissive user had defaulted. I feel that thet should have gone after the permissive user for missed payment and late fee and US AUTO pay me for my lease payment. Unsatisfied, I told them I will pursue small claims/lawyers.

I found out two weeks ago that their license was revoked by the BBB in Jan 2005 for" failure to respond to complaints fowarded by the Bureau." I was directed by the BBB to call the Corporation COmmison, which regulates these types of businesses. They informed me that they filed for articles of termination as of Jan 2005.

The owner dan townsley lied and told me he did not own this company before, he did(glendale office). He told me that I am responsible for payment. WRONG. US AUto/Auto payment solutions and the previous permissive user are. The owner stated that if he were to make a payment for my car lease for jan 2005, he would assume liable. YOU ARE LIABLE as a broker and new owner. You assume all responsibilities and liabilities of the company you bought and all the contracts. I have never received a phone call, letter, anything saying the company was sold,of a new owner, or anything.

I wish I had read these previous e-mails prior to doing business with US AUTO MANAGEMENT AND AUTO PAYMENT SOLUTIONS.

Brian
surprise, Arizona
U.S.A.

STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!