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  • Report:  #934657

Complaint Review: US Bancorp US BANK Home Mortgage

US Bancorp US BANK Home Mortgage DRAGS YOU THROUGH HAMP PROCESS, HOLDS UP SHORT SALE, FORECES FORECLOSURE UNFAIR STRESS Minneapolis, Minnesota

  • Reported By:
    Andrea — Windham New Hampshire United States of America
  • Submitted:
    Thu, August 30, 2012
  • Updated:
    Tue, July 16, 2013
  • US Bancorp US BANK Home Mortgage
    U.S. Bancorp Center 800 Nicollet Mall
    Minneapolis, Minnesota
    United States of America
  • Phone:
  • Web:
  • Category:

In January of 2010, I began my bid with US BANK to qualify for a reduced mortgage under the HAMP Program. After 10 months of giving them everything they asked for bank statements, pay stubs, unemployment stubs, etc., I was denied for this program (with no real reason why I wasnt working at the time) which forced me to face either short sale or foreclosure.

I chose to try and short sale my home. I put it on the market for significantly less than I paid (due to market conditions it was worth half of what I paid for it) and I got an offer three days into the short sale for the full amount. That was back on November 17, 2011. 

Since that time I have given everything to the real estate attorney and realtor handling the short sale of my home. Bank statements, pay stubs, letters, insurance copies whatever they have asked for. I have received numerous calls from US BANK demanding I pay my mortgage, even when its in short sale status. They know this. They continued to harass me and each time I tell them the same thing the ball is in your court. I got an offer you just need to approve. They hang up.  Call back two days later for the same thing.

Now they have stopped responding. ALMOST A YEAR LATER they decide they arent going to respond to my lawyer at all giving me no other options but the dreaded foreclosure.  They arent even responding to the second mortgage holder (was an 80/20 when I bought the house).  
I am wondering if anyone else has experienced this. I have enough paperwork to back up what I say, as well as my real estate attorney and realtor.

So I have decided to take it to the internet.  I am wondering if there is a pending class action suit or if I can sue them for holding this up and being non-responsive.  

1 Updates & Rebuttals


JoRealEstateAgent

Washington,

US BANK UNFAIR SHORT SALE PRACTICE- FORCING SELLER TO WAIVE HAFA RIGHTS- NOT REVIEWING SHORT SALE

#2Consumer Comment

Tue, July 16, 2013

I am a real estate agent in Washington State and we are experiencing the exact same issue. The Shortsale request has been ongoing for 1 year now. We have been very cooperative in submitting U.S. Bank's repeated requests for the same documents. They do not push the Short Sale to be reviewed and force the seller to waive their rights to HAFA in order to review the short sale. That is unfair and possible illegal. They are very uncooperative and claim to have "incomplete" packages for many months even though they already have everything! I believe that they are purposefully doing this so that the Seller will give up and pursue other options. We send documents and are told the package is complete only to find out that they are requesting the documents again or it is forever "in review". Afterwards, they claim the documents are expired and then request again. It is an endless cycle. It is horrible business practice.

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