Complaint Review: US Bank Corp.

I recently had this happen to me as well and it not how we pay the banks to handle our money.  US Bank use to let you catch these error and allow you to fix them, but not anymore.  I expect my bank to handle these transactions better, the same way I would.  If I owe Tom and Bob $50 dollars each but I only have $80 who ever shows up first gets paid.n  If Bob says he's coming to get the money I owe him in two day and Tom says he's on his way to get his money Tom gets payed.  I'm not going to tell him I can't pay him because I'm hold the money for Bob.

I recently had this happen to me as well and it not how we pay the banks to handle our money.  US Bank use to let you catch these error and allow you to fix them, but not anymore.  I expect my bank to handle these transactions better, the same way I would.  If I owe Tom and Bob $50 dollars each but I only have $80 who ever shows up first gets paid.n  If Bob says he's coming to get the money I owe him in two day and Tom says he's on his way to get his money Tom gets payed.  I'm not going to tell him I can't pay him because I'm hold the money for Bob.

I am an employee of U.S. Bank and I'm not going to say otherwise.

I will tell you that we do make mistakes and we do own up to them, but somethings are just not reasonable, a computer can take 200 and subtract 20, it does not make errors doing that. Go ahead and sit in front of a calculator and type that in 17 million times, did it ever error out?

To find out where you went wrong do this (the link is to a photo of internet banking for further example and simplified understanding),

1) Go to USBank.com and log into your internet banking, then click on the checking account in question.

http://farm4.static.flickr.com/3377/3236831307_25aa03a3ea_o.jpg

2) Under the account's transaction history find the day you got charged overdraft fees, then go to the previous transactions (the ones below that) and click on the blue underlined balance.

http://farm4.static.flickr.com/3371/3237671844_5cc09f

3) The box that pops up will say what the Available balance was on that day and shows what was being withheld.

http://farm4.static.flickr.com/3105/3236831357_5b086d88e6_o.jpg

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If your complaint is because you made a deposit the day you got the overdraft fees then you made your deposit one day too late, you need to make them the same day the charges post, though we may not show you the charge (like a check) before it posts there is still no grace period.

Also don't say that you not knowing how to use internet banking is our fault, first of all, what I showed you explains the fees but that does not update in time to stop the fees, second of all there are help links all over internet banking that explain how to use plus 800-usbanks provides 24/7 support as well.

I am an employee of U.S. Bank and I'm not going to say otherwise.

I will tell you that we do make mistakes and we do own up to them, but somethings are just not reasonable, a computer can take 200 and subtract 20, it does not make errors doing that. Go ahead and sit in front of a calculator and type that in 17 million times, did it ever error out?

To find out where you went wrong do this (the link is to a photo of internet banking for further example and simplified understanding),

1) Go to USBank.com and log into your internet banking, then click on the checking account in question.

http://farm4.static.flickr.com/3377/3236831307_25aa03a3ea_o.jpg

2) Under the account's transaction history find the day you got charged overdraft fees, then go to the previous transactions (the ones below that) and click on the blue underlined balance.

http://farm4.static.flickr.com/3371/3237671844_5cc09f

3) The box that pops up will say what the Available balance was on that day and shows what was being withheld.

http://farm4.static.flickr.com/3105/3236831357_5b086d88e6_o.jpg

---
If your complaint is because you made a deposit the day you got the overdraft fees then you made your deposit one day too late, you need to make them the same day the charges post, though we may not show you the charge (like a check) before it posts there is still no grace period.

Also don't say that you not knowing how to use internet banking is our fault, first of all, what I showed you explains the fees but that does not update in time to stop the fees, second of all there are help links all over internet banking that explain how to use plus 800-usbanks provides 24/7 support as well.

Another example (along with the defenders of the OP) that don't understand the difference between the available balance and the account balance. The available balance is the balance in your check register and its the account balance less any pending transactions. Your account balance can still be in the positive for you to incur an overdraft. Here's a simple example:

Let's say you have $100 and you spend $50 with a merchant and place the transaction on your debit card. Now it may take the merchant 48 hours to approve the transaction. So, when you look online for your account balance the next morning, it will still say $100. Now the available balance is $50, but you don't understand that. So you then go tot he bank - thinking your balance is $100 - and withdraw $60.00. You figure your balance is $40.00? WRONG. Your account balance is $40.00. Your available balance is -$10.00. Even if you deposit the money back into your account immediately - it's too late. You're screwed. That's how you overdraft an account when the account balance can remain positive. The following day, your account will reflect the overdraft and the clearing of the $50 transaction.

Now, if you had kept a check register, you would know the balance in your account is $50.00 - not $100 as the bank said. Would you have taken $60 out of your account if you had known the balance was $50? No. That's the value of keeping a written check register. If you use a accurate, written check register, you will never overdraft an account.

PS: Not a bank employee of any bank in the past, present, or future.

"I'm sorry to all of you trying to debate that US Bank does nothing wrong. Most of the complains, and the one that I filed are legitimate screw-ups by US Bank, whether you want to debate the legality of it or not through Contract Law or whatever, they are obviously acting UNETHICALLY."

Actually, as I browse through most of the complaints about US Bank it seems that most of them are about problems generated by the account owner. Can you list the reports that are the fault of US Bank? I don't doubt that US Bank has screwed up now and then, I just do not believe your claim that most of the filed complaints are due to bank error.

And tell me this- if the terms and conditions are so unethical, WHY DID YOU AGREE TO THEM? You had no problem with them when you were opening the account, did you? You easily could have walked out and gone somewhere else. Of course, all the banks operate more or less the same way, but you could have gone with a prepaid credit card and just cash your checks at the grocery store.

"If you truly are consumers and not employees of US Bank,"

I love this false dichotomy. One who explains how the overdraft fees were assessed may be a bank employee. That's not logical. We are the ones who have been advocating paying LESS in overdraft fees and trying to explain how to avoid them.

"I'm waiting for the day that you come back and file YOUR rip off report about US Bank when they find a way to screw you over."

When will that be, exactly? I've been a US Bank customer since February, 2007 and they haven't screwed me over. I use my debit card frequently, even for $2 purchases at 7-11. I've brought my account balance below $1.50. It seems that if US Bank wanted to screw me over, they have had ample opportunity to do so. In fact, they REVERSED four overdraft fees that were charged when a merchant double charged a $1,253 transaction.

"It's inevitable"

How so? The bank cannot force me to overdraft my account.

"I had an account for a long time too. I do think that it must have been some kind of change, because I never had a problem the entire time I was with them (almost 3 years) and then suddenly their entire balance system seemed to change.. THEN when I had a problem I learned how horrible of PEOPLE they are, as I had never had to call them in the past."

So what happened? Who was at fault?

"I'm sorry to all of you trying to debate that US Bank does nothing wrong. Most of the complains, and the one that I filed are legitimate screw-ups by US Bank, whether you want to debate the legality of it or not through Contract Law or whatever, they are obviously acting UNETHICALLY."

Actually, as I browse through most of the complaints about US Bank it seems that most of them are about problems generated by the account owner. Can you list the reports that are the fault of US Bank? I don't doubt that US Bank has screwed up now and then, I just do not believe your claim that most of the filed complaints are due to bank error.

And tell me this- if the terms and conditions are so unethical, WHY DID YOU AGREE TO THEM? You had no problem with them when you were opening the account, did you? You easily could have walked out and gone somewhere else. Of course, all the banks operate more or less the same way, but you could have gone with a prepaid credit card and just cash your checks at the grocery store.

"If you truly are consumers and not employees of US Bank,"

I love this false dichotomy. One who explains how the overdraft fees were assessed may be a bank employee. That's not logical. We are the ones who have been advocating paying LESS in overdraft fees and trying to explain how to avoid them.

"I'm waiting for the day that you come back and file YOUR rip off report about US Bank when they find a way to screw you over."

When will that be, exactly? I've been a US Bank customer since February, 2007 and they haven't screwed me over. I use my debit card frequently, even for $2 purchases at 7-11. I've brought my account balance below $1.50. It seems that if US Bank wanted to screw me over, they have had ample opportunity to do so. In fact, they REVERSED four overdraft fees that were charged when a merchant double charged a $1,253 transaction.

"It's inevitable"

How so? The bank cannot force me to overdraft my account.

"I had an account for a long time too. I do think that it must have been some kind of change, because I never had a problem the entire time I was with them (almost 3 years) and then suddenly their entire balance system seemed to change.. THEN when I had a problem I learned how horrible of PEOPLE they are, as I had never had to call them in the past."

So what happened? Who was at fault?

"I'm sorry to all of you trying to debate that US Bank does nothing wrong. Most of the complains, and the one that I filed are legitimate screw-ups by US Bank, whether you want to debate the legality of it or not through Contract Law or whatever, they are obviously acting UNETHICALLY."

Actually, as I browse through most of the complaints about US Bank it seems that most of them are about problems generated by the account owner. Can you list the reports that are the fault of US Bank? I don't doubt that US Bank has screwed up now and then, I just do not believe your claim that most of the filed complaints are due to bank error.

And tell me this- if the terms and conditions are so unethical, WHY DID YOU AGREE TO THEM? You had no problem with them when you were opening the account, did you? You easily could have walked out and gone somewhere else. Of course, all the banks operate more or less the same way, but you could have gone with a prepaid credit card and just cash your checks at the grocery store.

"If you truly are consumers and not employees of US Bank,"

I love this false dichotomy. One who explains how the overdraft fees were assessed may be a bank employee. That's not logical. We are the ones who have been advocating paying LESS in overdraft fees and trying to explain how to avoid them.

"I'm waiting for the day that you come back and file YOUR rip off report about US Bank when they find a way to screw you over."

When will that be, exactly? I've been a US Bank customer since February, 2007 and they haven't screwed me over. I use my debit card frequently, even for $2 purchases at 7-11. I've brought my account balance below $1.50. It seems that if US Bank wanted to screw me over, they have had ample opportunity to do so. In fact, they REVERSED four overdraft fees that were charged when a merchant double charged a $1,253 transaction.

"It's inevitable"

How so? The bank cannot force me to overdraft my account.

"I had an account for a long time too. I do think that it must have been some kind of change, because I never had a problem the entire time I was with them (almost 3 years) and then suddenly their entire balance system seemed to change.. THEN when I had a problem I learned how horrible of PEOPLE they are, as I had never had to call them in the past."

So what happened? Who was at fault?

"I'm sorry to all of you trying to debate that US Bank does nothing wrong. Most of the complains, and the one that I filed are legitimate screw-ups by US Bank, whether you want to debate the legality of it or not through Contract Law or whatever, they are obviously acting UNETHICALLY."

Actually, as I browse through most of the complaints about US Bank it seems that most of them are about problems generated by the account owner. Can you list the reports that are the fault of US Bank? I don't doubt that US Bank has screwed up now and then, I just do not believe your claim that most of the filed complaints are due to bank error.

And tell me this- if the terms and conditions are so unethical, WHY DID YOU AGREE TO THEM? You had no problem with them when you were opening the account, did you? You easily could have walked out and gone somewhere else. Of course, all the banks operate more or less the same way, but you could have gone with a prepaid credit card and just cash your checks at the grocery store.

"If you truly are consumers and not employees of US Bank,"

I love this false dichotomy. One who explains how the overdraft fees were assessed may be a bank employee. That's not logical. We are the ones who have been advocating paying LESS in overdraft fees and trying to explain how to avoid them.

"I'm waiting for the day that you come back and file YOUR rip off report about US Bank when they find a way to screw you over."

When will that be, exactly? I've been a US Bank customer since February, 2007 and they haven't screwed me over. I use my debit card frequently, even for $2 purchases at 7-11. I've brought my account balance below $1.50. It seems that if US Bank wanted to screw me over, they have had ample opportunity to do so. In fact, they REVERSED four overdraft fees that were charged when a merchant double charged a $1,253 transaction.

"It's inevitable"

How so? The bank cannot force me to overdraft my account.

"I had an account for a long time too. I do think that it must have been some kind of change, because I never had a problem the entire time I was with them (almost 3 years) and then suddenly their entire balance system seemed to change.. THEN when I had a problem I learned how horrible of PEOPLE they are, as I had never had to call them in the past."

So what happened? Who was at fault?

I'm sorry to all of you trying to debate that US Bank does nothing wrong. Most of the complains, and the one that I filed are legitimate screw-ups by US Bank, whether you want to debate the legality of it or not through Contract Law or whatever, they are obviously acting UNETHICALLY. If you truly are consumers and not employees of US Bank, I'm waiting for the day that you come back and file YOUR rip off report about US Bank when they find a way to screw you over. It's inevitable. I used to be you. I had an account for a long time too. I do think that it must have been some kind of change, because I never had a problem the entire time I was with them (almost 3 years) and then suddenly their entire balance system seemed to change.. THEN when I had a problem I learned how horrible of PEOPLE they are, as I had never had to call them in the past.

Ok, the way to avoid od fees is to either 1) set up an overdraft protection account of some type linked to your main account) or 2) keep accurate records of your spending and deposits. If you dont do either, you will be forking over a lot of your hard earned cash to the bank. It doesnt matter which bank. As you can tell just by reading on this site, all of the top 20 or so banks process transactions similarly. So, just going to another bank wont solve your problem. Only be responsible with your finances will.

I don't work at US Bank, but I've had an account there for a long time and I was just trying to help, so call me a "stooge" if you want. Bottom line: you overdrew, it's your fault, and you signed an agreement when you opened the account saying that you understand the terms of the account and agree to any applicable fees. I'm sure that the US Bank reps would be more than happy to sit down with you and show you what went wrong, but I guess it's easier to point at the bank and make them out to be the bad guys. Well, anyway, do you want to go to the movies? Ooops. I forgot, you're broke because of the overdrafts that you and you alone caused. Well, I guess I'll go by myself.

It seems that Cheryl is interested in making accusations against people that are trying to explain how banks work and how to avoid overdraft fees. While it may be comforting to blame others (corporations, the government, the neighbor's dog) for unfortunate consequences, this approach does little to solve the problem. If one does not wish to be charged overdraft fees, one should research ways to avoid them. Inventing conspiracy theories about the bank hiring people to come on to this website will do nothing to improve how one's finances are managed.

It is obvious, Mr/Ms "I am the Law" that US Bank is having you try and down play all the complaints against them. It isn't working, the bank is still a rip-off and you with your lofty self appointed moniker trying to defend them are doing them no good!

There were probably funds on hold or check card authorizations on hold. Federal law dictates you can't be charged unless your available balance goes negative. (Not the account balance.)

There were probably funds on hold or check card authorizations on hold. Federal law dictates you can't be charged unless your available balance goes negative. (Not the account balance.)

There were probably funds on hold or check card authorizations on hold. Federal law dictates you can't be charged unless your available balance goes negative. (Not the account balance.)

There were probably funds on hold or check card authorizations on hold. Federal law dictates you can't be charged unless your available balance goes negative. (Not the account balance.)