Complaint Review: US Bank Home Mortgage

My home loan is with this crook of a company. First out they refuse to remove the PMI charges even though I provided to them a copy of an appraisal showing the value of the home, and what my current loan balance is. That value is 54% (Value $199,000 - loan is $108,000), nor will they even offer to do their own appraisal of the property and review the situation, but they sure want to keep that PMI coming in, because they making a killing on it!!

Then they messed up my escrow account by paying the wrong insurance amounts, then stating that I did not have insurance and putting a forced policy in place.....

My payment started out as $831.20, then it went to $996.00, after the got my "forced insurance refund of $1700" it went back to $914.00, but that is still wrong.

So basically because they have been paying the wrong amounts of insurance, and then forcing a policy that allready existed, they shorted my escrow by $1400, this raising my payments to the $996.00, once the corrected that the payments should have recorrected themselves back to $831.20 as before. But they keep screwing it up.

I am telling you they must have a bunch of inept people working for them.. but yet me the consumer has to take it in the pants because they can not seem get it right.

Scott
Surprise, Arizona
U.S.A.