Complaint Review: Us Bank reliacard

On March 3rd, 2016 I attempted to get gas at CIRCLE K . I attempted to get gas at the pump and the screen repeatedly read “CARD REJECTED “, “PLEASE SEE ATTENDANT”.  I did not pump any gas and I immediately went into the store to process the transaction at the register and my card was declined several times. I realized that the pump had taken the authorization hold even though it did not allow me to pump any gas. I called the bank and was told to wait 3 days for the transaction to finalize. After 3 days, I called the gas station and US bank and was told it is actually 3 business days. So I called again and was told I could only dispute the transaction AFTER the 3rd business day. So I called this morning, 6 days after my transaction to get resolution and was sought with no resolution. Your company still refuses to lift the Authorization hold even though there was no transaction. The final transaction was $0.00 so there is nothing for the gas station to finalize at this point your bank is unjustly holding my funds.

The customer services reps were very rude,one said " if you don't like this card then you should go get a real debit or credit card not a prepaid " I exclaimed to that person I was on unemployment, and now have zero income and i can barely afford to pay my bills . I very much did not appreciate him putting salt in my wounds considering my situation and insinuate that I can't get a " real " debit/credit card. Another kept rudely interrupting me and saying sir have I answered all your questions i have to get back to work . While I was in the middle of talking several times. If all my questions and concerns were answered I don't think I would be asking more .

If this was an isolated incident and I was the only one affected then this would still be ridiculous but its not. Many people are in this same situation getting wrongfully pushed around by this big bank.

 I am going to be speaking with a free lawyer and see if we can reach out to these other customers and try and get this procedure changed or rectified . This may be a class action lawsuit if many other people are having their money wrongfully held . I also know that Bank of America got a class action lawsuit for prioritizing bigger transactions so that smaller ones don't go through . Since my money has been tied up in Limbo i have had this happen several times and none of my other transactions are going through because they are holding the money . I also found a way to fax over the information to them but I still don't have my money , and even when and IF i get my money back I still want to research this further because my rights and thousands of other Americans rights may have been violated .

I want to make sure this isn't happening to all the low income Americans on SSI, DISABILITY, and UNEMPLOYMENT. They are holding peoples money for absolutely no reason . Then when you call in to figure out whats going on you get belittled and degraded by the customer service reps for being on these financial programs in the first place. I want my money back , and a response directly from the bank and somebody that's not just working at a call center. I also need to make sure people aren't getting their money wrongfully held like I am . I found several (20+) people complaining of the same exact thing online.