Complaint Review: US BANK

I'm a us bank customer, I started fifteen years ago with a small town bank that treated you like a person and not a number. They also knew what customer service was!!!

I recently had my checking account cleaned out to the sum of $700.00 in overdraft fees. Once the fees start it creates a domino effect because of the slow deposit process. I've called numerous people and no one has returned my phones calls in over 2weeks. No one is willing to help out with the account. I wanted to open up an overdraft account and I'm unable to do so because they won't get back to me. Someone please tell me what 5 star service means?

Todd
NORTH BRANCH, Minnesota
U.S.A.