Complaint Review: US bank

 5/23/207

Around 10:17 AM

Location: US Bank

3580 Grand Oaks

Corona, Ca. 92881

 This is an amazing story. The night before, 05/22/2017 at 22:16 hours a deposit of $1,900 CASH was placed in the ATM. The machine prints a receipt stating “A machine error has occurred and we are not able to credit your account or return the money. Please contact the bank.......” We contacted the bank immediately on their 800 number, they assured us the machine will fix the problem by the morning.

I knew better....

In the morning, on 5/23/2017 at about 10:17 AM I walk into the branch with a great positive attitude. I waited for the manager, she comes out after a few minutes and states she was in a car accident to some other people that were there. I waited just listening even tho I was there way before them. They wanted to add 2 names to their account. Anyhow, the manager comes and says “hi”, I replied “hi”. Then she says what do you need, sound weird right? I stated “the ATM”...then she just stops me and says “Nothing I can do, why would you use a machine?”.. I immediately smiled and said “you know who I am” . She said “no, but someone called and called the other home branch and is trying to get the money”. I said are you sure it's about my account, was it “”NAME””?” And she said “yes”. I said “awesome can I tell you what's going on”, then we stepped in her office and immediate she again said in a loud voice “why do you people use the machine, use humans”. I stated “because it was at about 10 or 11 pm, you are closed and isn't that what an AMT”... and she kept cutting me off, being loud. She was so rude , wouldn't even let me finish one sentence, I said, “aren't we on Cameras, why are you so against me?” then she kind of came down, but not really. She kept raising her voice to the level of yelling. I told her “you are the manager? Why are you so rude, why wont you listen or even try to listen, this is a business account and that we need the money for our operational cost” she kept getting louder and louder, so I said” You don't know me, this is the era of social media, I will do everything to get his story out and get you fired”. She yelled “get out, DONT YOU THREATEN ME, give me your name now”, and just kept FOAMING at the mouth from being so angry and rude. I decided to just get up, I said “ I'm leaving now, you are too rude, have a good day”.

Walked out ROBBED by US Bank and the manager.

I kept dealing with the bank, so did other business members. No one has helped. This is going on to the THIRD day, US Bank has stolen our cash. Someone needs to discuss human behavior and actions with the manager Denise Upham. Horrible, horrible, rude person. She will cause many to feel the way we do.