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US bank Service offered provide wireless machine to accept Credit Cards. The monthly fee according contract was $ 25 plus $ 10 for wireless service, and the percent was 1.75% per transactions with credit cards plus $ 0.14. But USBSI never fulfilled the contract, they charged $ 45 per month and between 3% and 4% per transaction.
In addition the penalty for early contract termination was $ 295, and they charged us $ 95 plus $ 295. US Bank Service is an opportunist company with a lot of hidden and non-contract fees.
1 Updates & Rebuttals
USBSI
City of Industry,California,
USA
Miscommunication
#2UPDATE Employee
Tue, December 06, 2011
What you have indicated is correct as there is a $25 wireless fee and a $10 bill statement fee as stated on the merchant processing agreement. However, due to new PCI regulations introduced several months after account approval, there was a $10 monthly Association Compliance Fee that was introduced and assessed in order for merchants to enroll into a PCI compliance program as required by the card brands, i.e. Visa, Master Card, etc. There were two notifications issued to all merchants on their May 2011 and June 2011 statements indicating the change. Our records show that you called in mid-August 2011 with questions associated with the fees and it was explained over the phone as well as via email in Spanish, per your request. A cancellation form was also provided with the email along with disclosure of the cancellation fee and its process in the event you wished to cancel your merchant processing account. The cancellation form was received in October 2011 along with the wireless terminal and its accessories and the account was closed in the same month.
The qualified rate assessed to the individual transactions on the merchant statement is correct at as stated in the contract signed by you. In regards to the fees assessed with cancellation, in the section that lists the wireless fee, the $95 deactivation fee is also listed as it will be assessed any time a wireless service is no longer required. Merchant cancellation fee is $295 within the first year of the contract. All fees are listed in the Terms and Conditions that we have all merchants sign and acknowledge. As such, the $95 and the $295 were assessed as written and as disclosed in the merchant processing agreement and the email.