Us Cellular Ripoff Customer Service Activated Collection on current billing Tulsa Oklahoma
My wife an I completed yearly contract periods with US Cellular mainly in Virginia.My contract was up on March 23rd, but we moved to Florida on 16th March, where we needed to change to a nationwide plan. US Cellular does not privide service here. Customer Service gladly obliged, but did mention that keeping the same numbers was not usual under this arrangement for extended amounts of time. We thought, no problem, we will look in the meantime for other services that accomodate us.On the day that my contract was due to expire, we found new service and cancelled our current service. Immediately they dispatched a letter to us demanding immediate payment. And, such a bill did arrive. We could not pay this amount in April, then they sent another bill in April with a due date set at May 14th. Just when we were going to mail a check to them, we received a call from ICA informing us that US Cellular had sent our account for collections. US Cellular wont discuss the issue with us, nor were they polite about the issue.ICA just happens to be their own collection service. We were never informed that the account was going to collection, and it seems that they just hate clients being lost to other companies. We need help with this issue ..... and will not let this matter die of natural death.
Ian
St Petersburg, Florida
U.S.A.
2 Updates & Rebuttals
Cellphonelady
Knoxville,Tennessee,
U.S.A.
If a bill is due...
#3UPDATE EX-employee responds
Wed, April 09, 2008
As with any company, if you do not pay the bill the first time it is sent to you, we would send other requests for payment. As far as your comment that they hate losing customers, any buisiness hates losing customers, but we all know that is a fact of life. US Cellular didn't target you out of our millions of customers to pay a bill. When an account isn't paid in a timely manner, we do sent it to a collection agency. At that point, no customer service rep at US Cellular can give you any more information, as the debt is sold to another company.
I've worked for many companies, and US Cellular goes the farthest to try and help every customer we deal with and thats why we have one of the lowest customer turnover in our field. Really, there doesn't even seem to be any real issue with your complaint other than you didn't pay the bill and are then we asked you to pay for it.
Joe
Longview,Texas,
U.S.A.
just pay your bill
#3Consumer Suggestion
Fri, May 12, 2006
The company may have been rude by your standards (or mine if I was in your situation). Bottom line-you are prepared to pay. If you have a May 14 date and tomorrow is May 12, what I would do is FEDEX the payment to US Cellular and tell the agency/collection service that pymt was made according to terms.
Better yet, pay online if access is still available. As far as a normal death, let it go and move on as this s small s**t and you will never use this service again. BTW, keep all documents and check your credit report periodically. If anything appears THEN make them wish they were dead. Good Luck!