US Direct Express - Government Debit Card Disputes? You're screwed as the consumer.... Internet
I got the US Direct Express debit card because I collect Social Security Disability Benefits. I thought that was a way that the fixed income I receive would be protected...I was wrong! Somebody (doesn't matter who) got a hold of my card and charged 2 bills on my card. I called US Direct Express and filed a dispute on the charges. I explained what had happened and that I did NOT authorize those charges. I filled out their paperwork and sent it back to them. They 'decided' that I gave my card to this person and allowed them to use it, which I did not. I appealed for a 'fair hearing' (which it was NOT) and was again denied the dispute. I had a police complaint - didn't matter to them. I have YET to receive a paper copy of their decision on their 'fair hearing', and it's been over a month. This card is done through Comerica Bank. I can't get a hold of Comerica because Direct Express is their own entity. They have no way of communicating with their dispute services, other than through their customer service (and their representatives, at least when you have a dispute, are RUDE), or through the mail. I called Mastercard and was told basically that they can make their own rules. If you're on Social Security (fixed income), and are looking for a debit card, I'd think twice about using Direct Express. If something happens and you don't authorize a charge, you're screwed.
4 Updates & Rebuttals
Thomas
new prague,Minnesota,
deridder
consumer customer
#5Consumer Comment
Wed, February 10, 2016
their are several things you can do to usdirectexpress debit card company
1. is to file a complaint to the atty general in your state
2. write your senator,congressman also this is election time so write all the candiates that are running for office one of them will go after them
3. small claims court sue them
4. write the losses off your federal income taxes
dave
stony point,New York,
USA
card is helpful, but customer service is not??
#5Consumer Comment
Fri, February 03, 2012
The direct express card is very helpful, but most of the customer service people are extremely rude , almost to the point of being abusive. if you ask for a supervisor ,they refuse to put you one. on the phone???.
two customer service people actually ask for my direct express website password??? if you are smart you will find one of their free banks or atm's & take out all you funds in one lump sum so you won't accrue to many atm fees. i hope someone from direct express reads this & repairs their customer service , it is broken?
dave
stony point,New York,
United States of America
card is helpful, but customer service is not??
#5REBUTTAL Owner of company
Fri, February 03, 2012
I'm new to direct express & find the card very helpful.. but if you have questions some of the customer service people are extremely rude almost to the point of being abusive? & two customer reps. asked for my direct express website password. but if they work on their poor customer service, the card is very good :). if you are smart you will find their free banks & take all your money in one lump sum so the fees don't add up.. I recommend the card
garygow53
Pompano Beach,Florida,
United States of America
US DIRECT EXPRESS CUSTOMER SERVICE FIX
#5Consumer Suggestion
Mon, May 17, 2010
If you are having a problem with your card and customer service doesn't help contact:
Once I contacted them someone from US Direct Express customer service called me with the answer to my problem the next day.I was trying to fix my problem for 3 months before I tried contacting Comerica bank.
I found out that others were having the same problems when I googled Comerica Bank - USDirectExpress and saw rip off site report listed.