Complaint Review: Us direct express

 There have been 3 instances of unauthorized charges on my account . 1 was on Google play store where it was like a button to ordedomething for 1.99 got stuck like 83 timesi it was the first time I ever used the internet to purchase something. And I was treated like I was lying. These charges were in an extremely short period of time .I was denied the return of those charges even though I had only done actual total charges so I requested a new card in case someone else was doing it or had my info .but when I got my card they sent it to me in my previously married name and tried to argue with me about my last name.and said that there has never been a card sent to me in my married name my husband I are both on the card so every time he needed to use it they wouldn't allow it due to the last name on the card it's been two years now and I ordered another card from them on the 24 the and it is the 3 Rd t.i still don't have a new card nor has one been sent because if it had this old card would be inactive immediately .it took me and my attorney at nearly a month to get past the I'm sorry high call volume please call back later click! even when I tried at 2 a.m still got the same response ! Toward the middle of the month.

The otherissue is still going on and I have yet to be able to report it as the same message comes on the phone with them hanging on me .that is I have had a number of unauthorized charges on my account equalling nearly $ 300. And I just got my money and there is another one for 59. Dollars but again I can't call them because of high call volume . so I signed up for an account on thec app but there is no link to reporting unauthorized charges or for any customer support of any kind only that same phone number that hangs up on me .so I called security who told I me I must call direct express for issues like that these charges are due to an I'd theft I think but I can't even report it because of the costantl excuses of there high call volume.even at 2a.m.they must be doing something wrong with call volume so consistent even through the whole night every night ? And why isn't there any technical support for anything from them the sad thing is when I finally did get a hold of them about a new card I still didn't even get the card ! So what are they doing ? Makes you wonder