US DIRECT PROTECT DECEPTIVE SELLING PRACTICES Internet
US DIRECT PROTECT / NATIONAL WARRANTY SERVICES INC EMPLOYS DECEPTIVE SELLING PRACTICES
Below are fully documented interactions with this company regarding an extended warranty for recently purchased used car.
FIRST, on 2/12/10 in a call to US Direct, J.R. Roden specifically recommended and sold me a Southwest RE Hi Tech extended warranty policy which included - 48 month and 48,000 mile - $100 deductible - 100 mile towing - 24 hr roadside assistance - $150 rental car allowance / occurrence - Trip interruption $75/day for 3 days/occurrence. Cost = $2,886.00 SECOND, on 2/23/10 when the policy failed to arrive in a timely manner, I call US Direct and spoke to Hector who found the policy booklet had bee mailed to the wrong address. I expressed concern over the 30 review period expiring before I could review but he said he could not send faster than regular mail. THIRD, when I finally received the 1st Policy and found the coverage was by Marathon Gold and was inferior to the Southwest RE Hi Tech as I had purchased from JR Roden. I contacted US Direct same day and was told it was a simple mistake, I would receive $100 for my trouble and the review period would be extended to 4/1/10 and Id receive the Southwest RE Hi Tech policy immediately. FINALLY, on 3/9/10, I received the 2nd Policy and again found the coverage was not provided by Southwest RE Hi Tech but by First Automotive Hitech. This time the term reduced 25% from 48 months / 48,000 miles to 36 months / 36,000 miles and there was no explanation or refund for the reduced coverage. I called called US Direct same day and spoke to d**k, who said there never was 48 month / 48,000 mile coverage available for my vehicle. I then requested cancellation and full refund as cancellation occurred within 30 days of purchase. d**k told me to return policy booklets for refund which would be provided after the insurer was notified, policy cancelled and refunded money back to US Direct. d**k estimated I would receive my refund in 3 weeks. Wanting to expedite the refund, I asked if my phone call could serve as cancellation notice. d**k advised that a fax, email or phone call cancellation wasnt acceptable and that mailing was only acceptable method for cancelling policy.
2 Updates & Rebuttals
Unhappy Customer
United States of AmericaTo the employee
#3Consumer Comment
Wed, June 29, 2011
You are full of it Mr. Employee. You think just because someone didn't want to use their real name and real location that they are full of it? It is your company that is full of it. Why does your company say on its website that it is BBB accredited when it most certainly is not? In fact, you were accredited until the BBB found that you were scamming too many customers and they took the accreditation away! Yet you still keep their logo up as if you are.... SCAMMERS is all I have to say!! To make things worse, I had called in before I even new you had a F rating on the BBB and your rep told me that you had an A rating and were accredited, so you can't say it was an accident the BBB logo was left up if your reps are giving false info about your company!!!
bruce
United States of AmericaThis is a False Report!
#3UPDATE Employee
Tue, May 24, 2011
It is very difficult to respond to a rip off report because we have almost no information on the customer. However, I did see that the customer was named Jim, and lived in Oklahoma. Well, I did a search on our data base and we have never sold a policy to anyone named Jim living in Oklahoma. This person writing this report is obviously a competitor of ours trying to give us a bad reputation. US Direct has the least amount of complaints of any warranty seller in the country. We email terms and conditions to all customers prior to selling any policy. The contract sent to the customer's email is WORD FOR WORD what shows up in their mailbox. It is all processed by a software program. Therefore it is IMPOSSIBLE to send a customer anything other than what they where showed online when they purchased the policy.
I find this report to be slanderous and false. There is no system of checks and balances at all with this site. Anyone can say anything about anybody with no repercussion at all. If you are a business owner of lets say a restaurant, and I owned a restaurant across the street, I could write on this website that my wife ate at your restaurant and became deathly ill, and you couldnt do anything about it except write a rebuttal like I am doing now.