US Fidelis - MUS FIDELIS-MEPCO FINANCE CORPORATION - 2 NATIONAL AUTO WARRNTY SERVICES Refund $34 was supposed to be $120 because of cancer, disability cancelled could not pay never used. Schaumburg Illinois
Bought their service and had to cancel as my disibility was cancelled and I would not be able to make payments - they talked me into keeping it at a lower price and payment and extended my monthy due payment and I called back to cancel again and a woman told me that they would send me $120 and I asked that they not keep any of it because of my illnes and the cancellation of my disibility and they finally credited my account with $34 and when I called after waiting 20 munites to find I had a co that said I was calling the wrong co - they gave me another # another 20 minutes and they said they couldn't find my account with the numbers off their paperwork cause it was another co - like I was supposed to know something - they need to communicate with their partners - anyway they said they will get back to me. If they do I will cancell this report, I just want my money back as I cancelled within their time period and I have had an unfortunate situation and they don't need my money - they have billions according to their commercials, so I hope they are not rippin g off others.
David
Tampa, Florida
U.S.A.
1 Updates & Rebuttals
Erica@usfidelis
Wentzville,Missouri,
U.S.A.
USfidelis Response
#2UPDATE Employee
Tue, July 14, 2009
David, I am sorry to read about your experience. I assure you that USfidelis is committed to treating each customer fairly and honestly and dedicated to resolving any issues as quickly as possible. We would like to address your concerns immediately. We have a representative ready to assist you but need some additional information. If you would please respond with your policy number, the USfidelis representative will contact you at the telephone number provided in your file. I thank you in advance for your patience and assistance to address your concerns quickly.
Sincerely,
Erica