Complaint Review: US Lloyds Insurance

Regarding US LLoys Insurance Co. Hurst Texas, Claim# A1864.

Please, do not use this Insurance Company.

There was a huge hail storem that hit our area in June of 2012. Our roof, fence, AC, and windows were damaged due to this storm. Our roof begin to leak and we called our insurance company, US Lloys Insurnce out of Hurst Texas. After a week or so an adjustor came out and met a roofer we had there looking at the damages. The roofer said the roof had extensive damages and should be replaced.

As we waited for the adjsuter to get back to us the roof continued to leak. When the report finally came back they made all kinds of adjustments, suggested we repair one little section, and had a check in there for $300.00. They also came up with a list of other items and said they would have to be taken care of right away for Insurance purposes.

I made the recommended repair and the roof continued to leak in numerous places. After two more service calls finally got tired of fighting the water and replaced the roof.

We disputed the claim and sent the check back. To this day they still refuse to accept any responsibility and have not settled this claim# A1864.

As we were fighing our water leaks our neighbor's roofs were being replaced.

Jerry

McKinney Texas