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  • Report:  #711940

Complaint Review: us-mattress

us-mattress us-mattress.com The 110% price Guarantee is a scam! Internet

  • Reported By:
    Tony — Anaheim California United States of America
  • Submitted:
    Wed, March 30, 2011
  • Updated:
    Wed, March 30, 2011

I was searching to purchase a serta mattress and came across us-mattress.com upon finding the mattress i was interested in purchasing I noticed they had a 110% price guarantee.  So I figured I would search online to see if anyone else had a better price.  Low and behold the mattress I orginally looked at was priced at $1799 and I found it at a competitor for $1209.  I immediatly notified us-mattress.com of the lower price.  Their response was that they would not match the price beacuse it was to low.  So the price match is a scam and they pick and choose what pricing they will match for identical items.  the falsely advertise a guarantee that is false, and the only thing you will get is sorry were not matching.  The actual email from us-mattress is posted below.

Dear Tony, 
We have looked into doing a price match for the below product and unfortunately we will not be able to meet that excellent pricing.  We apologize for the inconvenience.  Please feel free to contact us with any other questions or concerns. Sincerely,AdamSales AssociateP: 1-800-455-1052 ext: 2222F: 1-810-229-2388E: adam@us-mattress.net 

1 Updates & Rebuttals


Tony

Anaheim,
California,
United States of America

Price Match

#2Author of original report

Wed, March 30, 2011

US-mattress.com made good on their price match guarantee and im very pleased with the way the manager handled the situation.

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