Complaint Review: US Mult Service

I have attached emails from myself as well as the postmaster. Apparently something was sent but I never touched the envelope as I saw that nothing was in it as well as the package was open. Even after the postmaster send Carmen the information as well as I told with her she continued to state that she will send the DVDs. To date she will has not replied to my emails or the postmaster's emails non has she sent the DVDs. DO NOT PURCHASE FROM THIS COMPANY THEY LIE AND THEY WILL NOT ENSURE THAT YOU GET YOUR MERCHANDISE!!!!!!!!!!!!!! 

From: R, D - Knightdale, USPS.gov. 
To: "support@themultipleservices.com" support@themultipleservices.com>

Carmen M.
 
I am trying to assist Ms. M with a package that she has already paid you for but she has never received.  I remember this package because it arrived at the Knightdale Post Office with no contents at all.  I actually scanned the package that morning on 04/27/11 as "VISIBLE DAMAGE".  Ms. M refused the package when the carrier took it to her that day because it was clear that there were no contents.  I'm not sure that I understand the delay due to filing a claim.  The package was not insured when it was mailed.
 
Please speed this process up for Ms. M.  She should not have to wait on a package that she has already paid for and that was not packaged sturdy enough when mailed.
 
If you require any additional information from me, feel free to contact me.
 
DR
Postmaster 

From: M
Sent: Monday, May 16, 2011 3:18 PM
To: R, D
Cc: support@themultipleservices.com
Subject: Re: Fw: USPS Shipment Info for 9410 xxxxx 9930 0018 3944 xx

D please responD to this as soon as you are able. Thanks so much
LM
 
--- On Mon, 5/16/11, US Multi Service <support@themultipleservices.com> wrote:


From: US Multi Service <support@themultipleservices.com>
Subject: Re: Fw: USPS Shipment Info for 9410 xxxx 9930 0018 3944 XX
To: "M>
Date: Monday, May 16, 2011, 2:31 PM


Hello L,

There is nothing for you to worry about. Your package was rescheduled to be shipped last Friday due to your claims of not receiving the merchandise. You will receive your tracking number in 24 hours and as for your package you should be receiving it no later than 7 days. If you have any further questions please don't hesitate to contact us via email or phone.

Thank you,

Carmen M.

On Sun, May 15, 2011 at 7:09 PM, McClain L (((REDACTED))) wrote:

Dear Sirs,
Please forward the tracking number for the reshipment of my package. It was supposed to be mailed on 5/6/11 but I haven't heard from your company with the tracking number. I am starting to worry. Please reply as soon as possible.
Thanks,
L

--- On Wed, 5/4/11, US Multi Service <support@themultipleservices.com> wrote:


From: US Multi Service <support@themultipleservices.com>
Subject: Re: Fw: USPS Shipment Info for 9410 XXXX 9930 0018 3944 XX
To: "M, L
Date: Wednesday, May 4, 2011, 10:36 AM

Hi L,

Thank you so much for contacting us with this matter.  We are now contacting USPS to get more information about this issue, as soon all the investigation is done you will get your miniseries back as soon as possible.

We really apologize for this matter, this is the first time that something like this happen to us.  But I don't want you to worry about anything, as soon we get the report from USPS I will contact you with your shipping label(tracking number) 

IF IS POSSIBLE WE WILL SEND YOU THE PACKAGE THROUGH OTHER CARRIER.

Thank you for your feedback, have a great day.

Sincerely,

Carmen M.

On Sun, May 1, 2011 at 2:13 PM, M, L wrote:

Dear Sirs,
Please see below. The DVDs I ordered came in a package that was damaged and the DVD's were missing. I refused the package and the US Postal Service is returning it to you. Please tell me what I need to do to get the DVDs I ordered. Thanks.
L

 On Thu, 4/28/11, U.S._Postal_Service_ <U.S._Postal_Service@usps.com> wrote:


From: U.S._Postal_Service_ <U.S._Postal_Service@usps.com>
Subject: USPS Shipment Info for 9410 XXXX 9930 0018 3944 XX
To: M, L
Date: Thursday, April 28, 2011, 10:40 PM

This is a post-only message. Please do not respond.

Current Track & Confirm e-mail information provided by the U.S. Postal Service.

Label Number: 9410 XXXX 9930 0018 3944 XX

Service Type: Priority Mail Signature Confirmation

Shipment Activity        Location                               Date & Time
--------------------------------------------------------------------------------
Refused                  KNIGHTDALE NC 27545                    04/27/11 11:22am

Notice Left              KNIGHTDALE NC 27545                    04/27/11 11:18am

Out for Delivery         KNIGHTDALE NC 27545                    04/27/11  8:10am

Sorting Complete         KNIGHTDALE NC 27545                    04/27/11  8:00am

Arrival at Post Office   KNIGHTDALE NC 27545                    04/27/11  7:54am

Processed through Sort   LAS VEGAS NV 89199                     04/25/11 10:58pm
Facility

Acceptance               LAS VEGAS NV 89122                     04/25/11 10:52am

Electronic Shipping                                             04/24/11
Info
Received

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