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  • Report:  #1086891

Complaint Review: US Passport Online

US Passport Online I canceled my order within 5 minutes of placing the order. I called several people to cancel the order. After getting through to someone to cancel the order I received an email confirmation but they said they would still charge me $45 for the order. The never issued me any credits and I had to dispute the charge with my credit card company. My credit card company had to get my money back but US Passport would not refund me the full amount. I am still in dispute. Palm Beach Gardens Florida

  • Reported By:
    tgianakis — Stirling New Jersey
  • Submitted:
    Tue, September 24, 2013
  • Updated:
    Tue, September 24, 2013
  • US Passport Online
    3309 Northlake Blvd., #102
    Palm Beach Gardens, Florida
    USA
  • Phone:
    866-737-1344
  • Category:

I canceled my order within 5 minutes of placing the passport order after realizing I could get this same service for free from the post office. They wanted to charger $129.00 for a service that is Free. I called several people at USPAssportonline.com to cancel the order. After getting through to someone to cancel the order I received an email confirmation but they said they would still charge me $45 for the order. They never issued me any credits and I had to dispute the charge of $129.00 with my credit card company. My credit card company had to get my money back but US Passport would not refund me the full amount. I am still in dispute over the $45.

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