Complaint Review: US Search

Recently 2 charges from US Search appeared on my chekcing account. I did not make the purchases, so it is identity theft. US Search did call to find out if I made the purchases and did reimburse me, however the charges overdrew my checking account and I received two charges from my bank for this. The bank (M&T) was not very helpful, which is surprising because they have always been helpful in the past. M&T rep told me they need a letter from US search saying the charges from US Search were fraudulent. I called US Search at 888-999-4384 (Credit & Billing Info.) and talked to Claudia who was rude and refused to send a letter to my bank which is simply very bad business practice and REEKS of fraud! I finally asked to speak with someone above Claudia and she insisted "there is no one else. I'm the only one!" which is a load of b.s.! I am contacting the IFC or Attourney General and I WILL get a letter from them to my bank.

I'm not so sure I am going to stay with M&T as they did not seem to stand up for me as a customer and protect me in a fraud matter, but rather resist and be unhelpful.

DO NOT in any way get involved with U.S. Search, and DO NOT expect them to cooperate with other financial institutions!!

Jason
Syracuse, New York
U.S.A.