Complaint Review: USA 3000 Airlines

I am writing in regards to how USA 3000 completely cancels flights and changes morning flights to late night flights less than two weeks before departure.

My husband and I have had 3 seperate problems with this airline within the last 4 months. I booked a flight with them on July 7th of this year for a flight from Orlando,Fl. to Pittsburgh, Pa. for December 21st at 11:45 A.M. We needed an early flight because our daughter was picking us up at the airport with our two young grandchildren and she lives 2 hours away from the airport. On the same date, we also made reservations for my mother in law to return with us to Florida on January 2nd, the same day we were returning, and also her return flight back to Pittsburgh on February 3rd. Also, around this same date, my sisters ask me to make their reservations for their trip here in September. Then all the problems started regarding all of these reservations.

First, my sisters were contacted by the airlines approximately month before their flight, that it was completely cancelled and told they could rescedule for 2 months later, and then my mother in law's flight was completely cancelled for February. Today, December 7th, less than two weeks before our departure flight to go back to Pa. to visit our children and grandchildren was completely changed from a morning flight to a flight that would not be arriving until after 11:00 P.M.

We made our reservations in July to be assured of the day and time, and now this company that assured us twice about our reservations is one again ruining our plans. I would like to inform the general public about this airline in order to avoid booking reservations with this airline. I do not even know what we are going to do now since our daughter who lives 2 hours away from the airport cannot pick us up at this late hour with our two small granddaughters. I truly hope that you can assist me in this matter to address this issue with the airlines.

Sincerely,
Ellen
summerfield, Florida
U.S.A.