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USA ALL POINTS MOVING AND STORAGE Joseph, Irene and Alex RE-DEFINING DECEPTIVE Gaithersburg, Maryland
On 03/09/2011 I signed a contract to have US Moving and Storage handle my move from Centreville VA to Ashburn VA. (about 15 miles). They bid on my Virginia job from a website form I completed to obtain moving quotes. When I inquired I was told they had movers all over the tri-state. *Yet later charged a fee to travel from a warehouse in MD to VA.
The movers arrived 1.5 hours late and made the move a nightmare. After packing up and departing from my (old) Centreville apartment and upon arrival at my (new) Ashburn apartment, the driver started to have the 2 movers slowly bring items into the new apartment. However once we started discussions about payment and I raised my objections; they locked down the truck and threaten to remove all my belongings (already packed in their truck). I had tax returns, bank statements and everything I owned on that truck. I was informed if I did not pay the nearly $2,000 they would leave with my property. This is not even close to the terms/cost I agreed to.
There was mass confusion of actual charges vs. credits on my account. I called the Police Dept and upon their arrival they informed me this was a Civil Matter and said the movers could leave with my property if we did not agree over the payment amount. I was very upset, stressed and frankly nearly in shock that this was even possible to occur.
Joseph & Irina were the contact persons prior to the move. When the driver was over charging me I called Joseph three times and each time he agreed I did not have to pay the misc cost. However each time I got off the phone Alex (driver) disagreed. I discussed with them relentlessly the terms/amounts. Joseph changed his mind he said in the fourth telephone call and then on the fifth call; I want to give you credits but now you called the police. * But the agreed upon credits never came not that night and not since this time. The only credit is the $328.00 which was to reverse of an accidental charge of $164.00. (Again part of their confusion game). I signed several slips of debit, but credits were to follow when move was completed. I asked for the owners name they refused to offer this. The driver would not give me his full name either. The movers DOUBLE charge me and threaten to remove all my property. It was midnight and clearly I was being placed under duress.
Note: in addition to extra non disclosed cost; the movers broke a light fixture, taped my property with enough tape to move an entire State. They were suppose to pay me $50.00 for insurance purposes and did NOT!!!!
Note: On my signed contract (two weeks before the move) I struck out paragraphs that referred to a website and reiterated I would only be charged $99 per hour and no other charges. I emailed to them and they write received and confirmed. The day of the move the pulled out an unsigned version of the contract and said this is a new contract. WHAT??? Really!
However; I refused to sign at the time of the move the "no dispute" form. Since the move I disputed the charges with my bank and they credited my account, I am waiting for final resolve now. I am prepared to sue the "movers: if I lose the dispute, but after reading all these reports I fear they will soon be out of business. But they should be. They clearly are con artist.
3 Updates & Rebuttals
KK of Ashburn, VA
Ashburn,Virginia,
United States of America
Discrepancy Resolved
#4Author of original report
Thu, June 02, 2011
Please note that I filed two complaints against USA All Points Moving & Storage, but one was a duplication error. There was in fact only one complaint from KK in Ashburn.
You will also see one and the SAME complaint against USA All Point (without the S) Moving and Storage. As I was not sure what was the proper companys name.
I would like to reiterate that there was only one complaint from KK in Ashburn against USA All Point(s) Moving and Storage.
There is now an update to my complaint as of 06/02/2011
My dispute has now been resolved. I had a nice conversation with Joseph this morning and since that time the matter has been settled in its entirety. I am satisfied with the end result.
KK.Ashburn
KK of Ashburn, VA
Ashburn,Virginia,
United States of America
Discrepancy Resolved
#4Author of original report
Thu, June 02, 2011
First I would like to note that in error I posted my complaint twice. So there is one complaint that is duplicated.
I would like also like to update the report to advise that after a nice conversation with Joseph today we were able to resolve the matter in it's entirety. Thank you. Ashburn
anonymous
San Diego,California,
United States of America
Advice.
#4Consumer Comment
Fri, May 27, 2011
"I asked for the owners name they refused to offer this."
According to the Maryland Secretary of State Website, it's
IRINA MIRONOVA
9701 FIELDS RD.
APT.2002
GAITHERSBURG, MD 20878