USA Benefits is debiting my checking account two to three times a month in the amount of $70.00 to $90.00 per month without my permission. New York City New York
My name is Elizabeth and this company USA Benefits is all I know about them I don't know there address or really anything about them. Somehow this company has gained access to my personal banking information and without my knowledge or consent, has been withdrawing money from my personal checking account two to three times a month for the past three months now. I did attempt to call them at 1-800-809-5986 but am never able to reach anyone. The debits show up on my monthly bank statement as one withdraw of $49.95 and then two for $19.95 so that's a total of $90.00 every month out of my account which this has made me overdrawn and had to pay the bank fee for that once before. I am desperate I need to put a stop to this and immediately. I am still trying to figure out how they got a hold of my personal information which I know that when you go on the internet and access your information to someone or one place it is very easy for others to hack in and obtain it but I honestly don't go around giving it out to just anyone or anyplace and I am very careful at least I thought I was but now due to this stupid USA Benefits Company somehow accessing my personal information, I am living a nightmare and I can't afford to keep living it. I need some type of help to get to these people first of all and put a stop to this for good. I did speak to my bank and they informed me all they can do is a stop payment but then I have to pay that charge also. Otherwise they told me to try and reach the company and try and settle the matter with them but as I said you can never reach anyone and I don't even feel like there is a matter to settle because I never gave them my personal information nor did I have knowledge of what they were doing until it was too late and I certainly never authorized or gave permission for them to withdraw money from my checking account numerous times for the past three months. Whatever you can do to help in this matter I would greatly appreciate it and soon!
Elizabeth
Pineville, Louisiana
U.S.A.
2 Updates & Rebuttals
Shelly
Uniontown,Pennsylvania,
U.S.A.
USA Benefits
#3UPDATE Employee
Mon, April 20, 2009
I work in the Member Services Department at USA Benefits and I can assure you that we do not draft bank accounts without authorization. For further assistance regarding this matter, please contact our Member Services Department at (800) 809-5976, Monday through Friday from 9 a.m. to 5 p.m. ET.
Anonymous
Mesa,Arizona,
U.S.A.
her info doesn't match with our records
#3UPDATE Employee
Tue, April 07, 2009
This is one of our clients at Benefits USA. We do a third party verification on all sales where the client authorizes us to draft their bank accounts. We did have permission to draft her account for one of the policies; we have the tape recorded authorization permitting us to do so. She has two accounts with us, and somehow the sale of one of them was put through without a record of the tape. She may have authorized us to draft on that one as well, but since it cannot be proven either way, we ruled in favor of the client, as we always do, and canceled that policy. It is in the process of being refunded. The other is still active until such time as we receive a written request from her to cancel it.
The phone number she lists in her report isn't even for our company; it is for a company called "The USA Credit Member Benefits Center". I have no idea who they are, but if she is attempting to file a report on their poor business practices, it would be fair to say that it would only be right to have her complaint filed under the correct company.