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  • Report:  #1378566

Complaint Review: USA Nursery

USA Nursery The USA Nursery My order was placed on 04/29/2017, shipped 06/07/2017, received very poor condition 06/09/2017. Total paid , $99.45. Dead plants! New Haven Connecticut

  • Reported By:
    Janeen — Jamestown Pennsylvania USA
  • Submitted:
    Mon, June 12, 2017
  • Updated:
    Mon, June 12, 2017
  • USA Nursery
    460 Sacket Point Rd
    New Haven , Connecticut
    USA
  • Phone:
    203-267-0204
  • Category:

 I ordered trees, bushes & plants from USA Nursery online on 04/29/17 totaling $ 84.50. Shipping was $14.95. It was paid from my credit card on 04/30/2017. I was notified by email that this order was shipped on 06/07/17 & I received it by USPS on 06/09/17 and immediately placed all the roots in water with Miracle Grow rooting solution. However, it all was very dried out with tops of all the trees & most of the bushes cut off. The cherry trees were supposed to be 2-4 ft., the Asian pear trees were supposed to be 3-5 ft, the hydrangea were to be 2-3ft. , but the box they came in was only 1ft. 8 1/2 inches long, They all looked dead. This was extremely disappointing. I am very angry, because the company, I feel, did not send what I had ordered and it is all looking dead. I am retired on Social Security & a small pension, so this was a major purchase for me. I called USA Nursery contact phone number, but was not able to talk with someone there today, 06/12/17, a Monday, but I left a message as directed with my order number, name, home phone number & a brief message referring to the problem & asked to be called back. This surely must be illegal!

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