Complaint Review: USA Photo Nation

Unbelievable scam artists! I ordered a camera and got the "contact Bob at extension 208" email. Once on the line I was told the camera I ordered came without cables -- if I wanted to actually use it I would need to pay 50% more for the full set-up. I immediately said, "Cancel the order," words that I was forced to repeat fully 50 more times before eventually hanging up in frustration. I told "Bob" (who refused to ever give me his actual name) at one point that I was an attorney and knew my rights, and his insane response was, "Well, you're not in the courtroom now, so stop talking and listen."

When I asked for his name, he accused me of "verbal abuse." After I hung up, he called me back to continue the harangue, telling me that if I tried to buy the camera from anyone else they would "play games" with me. I tried to point to "Bob" that he was the one playing games, but he grew louder and more insistent. He told me that it was too late to stop the purchase (even though American Express later verified that no charge ever went through). After hanging up on him twice, I eventually got a call from someone else at this huckster outfit telling me that the order was cancelled. Thank God. However, I'm freaking out that these lunatics have my charge information.

Alisa
Conyers, Georgia
U.S.A.