Complaint Review: USA Photo Nation

On October 17, 2006, I purchased a Sony DCR-SR100 camcorder, wide angle lens, UV filter, and 8 hour rechargeable battery, also USA Photo Nation gave me a free camera case. The sales person said that USA Photo Nation would send me the best wide angle lens they had.

I received a Sony DCR-SR100 camcorder, wide angle lens with a value of about $25 retail, UV filter that did not thread on my camcorder correctly, a 2 hour rechargeable battery instead of an 8 hour and a camera case. Also when I tried the wide angle lens on my camcorder and it was like looking through a coke bottle clipping the corners of the video frame.

I phoned USA Photo Nation and told them and they gave me an RMA return authorization number, they said I could keep the 2 hour rechargeable battery.

(Posting 1) I returned the wide angle lens and UV Filter.

I received back a box with just an empty wooden lens box in it, no wide angle lens, no UV filter and no 8 hour battery.I phoned USA Photo Nation about the mistake and they said that they would send me what I ordered.

Package came but you forgot to send the UV filter also the wide angle lens is the exact same one as they sent the first time and I told them it did not work correctly in my camera.

I took my camcorder and wide angle lens to a professional camera shop and tried one of there wide angle lenses in my camcorder and it worked just fine the sales person told me that USA Photo Nations wide angle lens was not worth the price I paid.

I phoned USA Photo Nation telling them about the problem and they gave me the royal runaround, finally they said they would not give me an RMA number and they would charge me a 15% restocking fee. I was told by the person on the phone that I was playing games with there company regarding this issue. Why would I do such a thing? When the only thing I want is the merchandise I ordered and not all the runaround.

(Posting 2) I sent the wide angle lens back for a replacement; after I sent it I noticed they also sent me the wrong battery, the battery they sent was a Power 2000 that is too large to fit my camcorder.

(Posting 3) I sent the battery back using the United States Postal Service but this time with a signed confirmation but U.S.P.S. delivered the package Friday afternoon and they were closed Friday afternoon and all day Saturday, now it is up to USA Photo Nation to go to the post office to pick it up but to this date they have not done so. (USA Photo nation has now received the package but the United States Postal Service forgot to get the required signature).

I have been in contact with you Discover Card Dispute Department Mr. Kevin Pickett, but he said USA Photo Nation is claming that they did not receive back any merchandise from me but I have conformation slips from the United States Postal Service that prove else wise, but Mr. Kevin Pickett said the U.S.P.S. conformation slips only shows that they were delivered to Brooklyn New York and do not show the full mailing address but I pointed out that the post office did not include my full mailing address when they sent the parcel to me either.

Mr. Mr. Kevin Pickett accused me of sending the merchandise to a friend in Brooklyn New York. Discover Card even closed my case just on the words of USA Photo Nation

I have also been in contact with the United States Postal Service regarding this issue and the manager gave me the U.S.P.S. policy. I faxed them to Discover Card Dispute Department care of Mr. Kevin Pickett but with no results they are still taking the side of USA Photo Nation. Mr. Kevin Picket told me that I could have sent the packages to a friend in Brooklyn New York. I happen to be a Christian of very high standards and it would be against my Religion and my God to lye to them or anyone.

Items I do not have in my possession are:
1) wide angle lens (Advertised value of $249.99)
2) UV filter.(Advertised Value of $39.99)

(I do not know a battery company called LITHIUM-ION because there batteries climes to be a 8 hour battery but it only gets less than 300 minutes)

Please go to the Internet and see the disgusting location of USA Photo Nation and the similar complaints from others regarding this company.
http://donwiss.com/pictures/BrooklynStores/h0218.htm
http://forums.photographyreview.com/showthread.php?t=12803&page=1
http://forums.photographyreview.com/showthread.php?t=12803&page=2

Bruce
Escondido, California
U.S.A.