Print the value of index0
  • Report:  #1526495

Complaint Review: USAA AUTO INSURANCE

USAA AUTO INSURANCE USAA DOUBLE CHARGES WHEN A DRIVER MOVES TO ANOTHER STATE - $$ EXISTING AND NEW POLICY FEES San Antonio 78288

  • Reported By:
    M BERMAN — PHENIX CITY AL United States
  • Submitted:
    Mon, May 22, 2023
  • Updated:
    Tue, May 23, 2023
  • USAA AUTO INSURANCE
    9800 Fredericksburg Rd.
    San Antonio, 78288
    United States
  • Phone:
    8005318722
  • Category:

I recently moved to another (2nd) State.

I contacted USAA to switch addresses.

They indicated that the new location required a new policy with a down payment.

I am still responsible to pay the balance on the previous/existing policy.

Thank god it was only 1 month remaining on that policy.

In addition - when I call them to make these changes - they inform me that the cost of insurance on the 2nd vehicle that is remaining in the (1st) State has been rate increased by $200- this rate increase was never communicated to me - and the rate/term of the policy on the web account indicates no increase.

 

I like USAA but this just feels like a rip-off to me

Respond to this Report!