Complaint Review: USAA

USAA used to be a respectible company but no longer!
I am 'soon to be was' a member of over 20 years and have mistakenly believed that it was a good idea to work with this company for both insurance and banking services. In the 20 years that I have had the insurance about 3 claims have been made with no problems. To that I have to say that the insurance may still be ok but I must wait and see what happens next.

I am currently involved in a divorce and cause of that was forced to file bankruptcy. This is when the trouble began.

I was sent a letter stating that they have tried to contact me numerous times, encouraging me to resolve you outstanding balance on a debt with USAA Federal Savings Bank or USAA Savings bank. First off I have not had any recent communications from USAA about this since the account was not even past due but as soon as they recieved notice of a pending bankruptcy they decided that thy could use extortion tactics to collect the debt as stated in the next portion of the letter:

In keeping with USAA's core values and commitment (ha) to the membership, we will begin discontinuing your business relationships with USAA companies and we will not provide you with new USAA products or services, to the extent of the law.
We have:
Blocked your access to usaa.com.
Revoked any electronic document delivery agreements, If you have any documents stored with electronic document delivery they will no longer be available to you on the Internet.
Terminated Web BillPay, (something payed for each month) Quicken and/or Microsoft Money services available through usaa.com.

We understand that your financial difficulty may be due to factors outside your control, and we would very much like to assist you in making arrangements to resolve this debt. Once you debt is paid, we MAY be able to return to a regular business relationship.

First off Banking and insurance are separate industries and should not be tied together in any fashion with that I should still be able to access insurance services on usaa.com. Second the debt in question is a credit card and is not tied to my bank accounts therefore should not be cancelled due to a credit card debt.

With all that said I recommend strongly with working with a company that does not value your business and I am very glad (lucky) that I have not used any of thier other services as all would be lost in one fail swoop due to something out of my control.

The debt in question was current as of the date of the letter I had just made a double payment to make it current prior to filing bankruptcy but yet when I called three weeks after the payment cleared they say that I am 2 months behind in payments if this is the case the I want my money returned as it was not applied to my debt.

The extortion is that if I don't pay a debt that is fully covered by the US bankruptcy laws then I lose everything even if it is not related to the debt.

This company is a ripoff and uses extortion for recovery of debt that the US says I have the right to clear so that I could have a fresh start.

I hope that everyone in the world gets to read this as this company is not fit to serve our military personell or anyone else.

Earl
Lakewood, Colorado
U.S.A.