Complaint Review: USAA STEALS CUSTOMERS MONEY THEY DEPOSIT.

12,000.00 plus missing. Theft by USAA Employee. of my money ! About my loan ! Your figures are incorrect as you and I both know. You told me on the phone credit from Hazard Ins, was 1001.00 ? Not true. Credit you said on phone. May 22 May 24th credit is, all below. Given to me by the Hazard Ins department. You imply PRINCIPAL & INTEREST 1,550.91. this is Correct. That is all I paid as always with the money I wired to the Home Equity Escrow Department Jan 2018. As all the years prior to 2018. Home Equity Department and their Escrow Department applied all payments correctly applied monthly in the past. Until now ! Now the Escrow 2018 has not been applied correctly. You have tried to add interest only as you told me April 2018 for the full year of 2018 for 7,090.00 separate from my monthly payments? It is already included in my monthly payment. It cannot be deducted on top of all payments that include as you wrote PRINCIPAL & INTEREST 1,550.91. The Hazard Ins cannot be deducted out of any payment I have made. It is the law. Or added Interest on top of my payments ! Also the Balance of my loan is incorrect !

As I told USAA March 2018, If the Hazard Ins. was paid by USAA of 3,864.50 then I will pay it now. I got no reply. That is all I owe, which makes no payments late. And all Payments for 2018 are paid in full. Get with Mr Lara, and get every payment applied to May June July Aug, Sept. Oct. Nov. Dec. 2018 payments. I wired in and paid Jan 2018, and credit all to my Monthly loan payments. And who ever rolled into my checking account 3,464.50 needs to reverse it again, back to my loan as it was in the first place ! I am not late or deliquent. And I never have been. I will be expecting a read out of all documentation sent to me of my loan showing corrected, and credited back to my loan. Including the money moved by Amelia Garcia April 16 2018, to my checking account wrongfully, and illegally. I did not authorize it. And was never told how much or why ? And why that amount ?

I apologize for my anger, But under the circumstances, rightfully so, I blew up over my money wired in missing ? Not applied to my loan correctly as it always has been for in the previous last 10 years. I expect my loan to be frozen until all is resolved and my payments applied correctly.