Complaint Review: Usave Car & Truck Rental

Usave Car & Truck Rental has very little to offer in the franchise world. Everything posted here can be backed up by real time written and audio transcripts. Usave is currently being sued in court and or arbitration by at least four people or entities.

Usave Car & Truck Rental is undercapitalized and is what I believe, very deceptive with their licensees. Usave advertises things such as free cancellations to the general public, yet they advise their licensess to charge the general public regardless of their advertised policies.

Usave Car & Truck Rental sells franchises and opens franchises without proper documentation and or agreements being excecuted. Usave then surprises you with unexplained fees and details that will cost you dearly. Usave apologizes for their actions but doesn't do a thing to fix the problems they cause, instead they hide. They, meaning the owner Thomas McDonnell and other executives.

Usave Car & Truck Rental, in my opinion is absolutely a disaster when it comes to the car rental industry. The reservation expense can cost you sometimes in excess of 45%! That is an impossible number to manage. Usave has more than one licensee that that is disputing the insane reservation charges.

When problems occur and you need help from the Usave franchise, you hear excuses and get deflected.  There are always delays when you need help. One Licensee was told the delays in getting help was because of a strange incident involving a spouse a friend and a video. Can you imagine? These details, with transcripts will be presented in the rebuttal section on this site, at the precise time. If your state allows one party phone call recording, I advise you to take advantage of that as it can protect your interests.

Usave franchise system employee has treatened bankruptcy. This threat was made to a licensee.  That is a scary thing to hear when you have your hard earned money invested in the Usave franchise system.

Usave parent company, Franchise Services of North America is being sued by Macquarie Capital for breach of contract. I do not see Usave surviving this lawsuit. After some online research, I also see Usave had to settle a lawsuit with a former employee. The law site says the amount of the suit was over $600,000 dollars.  Usave also has three litigations pending, possibly more.

Usave Car & Truck Rental allows third party reservation sites to use the Usave name online to advertise their own booking site. This I do not believe has ever been disclosed to the licensees. This means, Expedia and Carrentals.com can use the usave name in your franchise territory, This allows the third party site to get the public to book reservation through there sites at costs of over 25%. This is absolutely insane. When you buy a franchise, you're buying territory nd a brand. Why should it be allowed to be used by someone else that will have usave bill you more money. Makes NO sense.

Usave Car & Truck Rental, in my opinion is like throwing money out the window.