Complaint Review: USBI - Mainstreet Telephone

I received a telephone bill from my local company with an additional page listing "miscellaneous charges and credits" labeled USBI.

It states that the local telephone company billed on behalf of: Mainstreet Telephone and charges were added for a Universal service fund and Mainstreet Pltinum Pln as well as taxes.

There was also a statement that said "there is no connection between "local plan" and USBI. Nevertheless, I called the local plan to complain and was told they have no control over the charges and that I would have to contact USBI. They did, however, say that as the charges were being disputed, I did not have to pay that portion.

When I called USBI, they asked me my telephone number, the date for the charges and said they would cancel the service (which I never signed up for in the first place) AND THEN HUNG UP! I didn't even have time to get an explanation as to why or how these charges were added to my bill.

The only thing that may explain this is that they may have called to ask about long distance, and though we said we weren't intersted in changing, they signed us up anyway.

Melissa
Albuquerque, New Mexico
U.S.A.