Complaint Review:
UsDirect Express
On October 1,2012 i went to bank to withdraw my check
(718.00)for my rent and could not access account. i then called
us direct express customer service and they told me my balance was o.00!
I couldn't believe a card from the treasury dept. allowed my entire check
to be electronically transferred into another bank account without my permission.
I am a single mom of four children and i told them i had no other bank accounts
and the card was in my possession all night. She was very rude and just told me that i would have
to file a complaint and i would recieve this form in 3-5 business days. she also said i would get
money back faster if i filed a police report,so i did!
I got my paperwork on Oct. 10,2012.she had told me several times on the phone i only had 10
days to get form back to them so i overnighted it. I called today they told me it hasn't been attached to my file so they could not give any info. Now due to a bank overseas taken my money
my landlord is filing a eviction notice for me. I am currently unemployed and take care of my mentally challenged son full-time.
The police dept. traced where it went and it was a bank in africa or asia. I don't know what to do next. Thanks alot US Treasury Dept. for all the restless,worried,scared,mad days ive been having and im SURE its not over yet! STRESSN