Complaint Review: USFINE

USFINE is a company that sells virtual goods for video games. They will target young buyers, children. They call you as soon as you place an order to make sure the child your 'permission'.  The things they trade are not protected by Paypal buyer protection. You should not buy from usfine.com, is not legit. Usfine is a scam.

My child made 2 purchases. He purchased gold for RUNESCAPE. The first one was a successful purchase and he proceeded to buy more gold. On the second try, within one hour of the purchase, USFINE used means to deceit my child and take both his first and second purchase back. They told my son he won more gold and invited him to another room. When he tried to log in to the new room, they took the gold and his artifacts.

I put a claim in Paypal and the crazy emails started. USFINE or usfine threaten me and my son. They told us he better not speak to anyone. I found site after site where USFINE shills the search engines so their fake reviews show up first.

http://www.trustpilot.com/review/www.usfine.com USFINE will make youtube videos with keywords like USFINE LEGIT when USFINE IS NOT LEGIT.

LINK-(Hacking evidence)http://www.smokinelite.com/t60366-usfine-scammers
LINK-Hacking evidence-http://buypoe.com/jail-general-chat/3907-usfine-com-scam.html
LINK-http://www.sythe.org/showthread.php?t=817481
LINK-http://www.powerbot.org/community/topic/679400-usfine-scam-site/

Emails I received

FROM:

sales Usfine
TO:  CC: m

Message flagged
Sunday, June 17, 2012 7:12 PM

WE WILL TELL JAXON  to track u

If you dont bring the money back to our Paypal acc within 7 workdays,Our Law firms Of our company In USA will take legal action and you will be arrested.ALso,you know we know your RS acc information here as well,so we will report your trade action to Jegax and you can not Play the Game forever

EMAIL#2
TO: me
CC: 

Message flagged Sunday, June 17, 2012 7:16 PM


plz  return our money back, you are scammers we will tell jaxon,

EMAIL #3-They act crazy
Re:
FROM:

sales Usfine
TO:


Message flagged Sunday, June 17, 2012 7:21 PM 


did u play runescape?

did u how did it trade? we trade with u in free trade and we dont know anything abount your acc and after we traded with u ,we just gone, how did we hack u after  we traded and now your golds were gone, you said it was our fault, we never met a customer as u we give all the golds to u , we are so sad and mad

EMAIL #4 FIRST THREAT

Re:
 FROM:

sales Usfine
TO: 

Message flagged Sunday, June 17, 2012 7:23 PM
your son has cheated u , and we will  call police you will take law

EMAIL#5
Re: 

Hide Details


FROM:

sales Usfine
TO:  Message flagged Sunday, June 17, 2012 7:38 PM


we have told your  son we wont ask momth back and tell him dont talk with any one , so it ia not our fault you dont understand and you took all our money, we wont threat but u

EMAIL #6
Re:  Hide Details


FROM:

sales Usfine
TO: 

Message flagged Sunday, June 17, 2012 7:38 PM

your son will be in the prison

EMAIL#7 USFINE THINKS I AM AN OUT OF TOUCH PARENT-I WORK ON INTERNET SECURITY
Re:

Hide Details


FROM:

sales Usfine
TO: 

Message flagged Sunday, June 17, 2012 7:49 PM
YOU never played runescape, you are out of mind, i think that is why your son dare not anwer my call, lol, cuz he is scared , he is scammer. ---By Pis

EMAIL#8 USFINE IS ANGRY I OPENED I PAYPAL DISPUTE> THIS IS A TACTIC USED WHEN YOUR BANK TAKES TOO LONG TO FILE AND PREVENTS USFINE SCAMMER FROM LEAVING WITH THE MONEY
Re:

Hide Details


FROM:

sales Usfine
TO: 

Message flagged Sunday, June 17, 2012 7:53 PM

You didnt tell us anything before you opened dispute and you dare not come to our live chat to use your right to get your money back, your son is scared of being disclosed by us ,cuz he knew the truth. Whatever, our manager will call you later and that is the last chance for you to face the turth---By Pis

EMAIL#9
Re: 

Hide Details


FROM:

sales Usfine
TO: Message flagged Monday, June 18, 2012 2:02 AM

Dear MAD MAX,
we are sorry to disturb you again,i just saw the record ,you said your son didnt receive the golds ,but i have to say that we have finished your order,and if you dont trust us,we have all evidence pic to show you ,we have sent the golds to your son,we have sent many messages to you just want to reslove this problem for you,the most important is we will not ask for Gold back when trade is completed.  We will NOT take any responsibility if anything happens,and there are also some scammers in the game ,maybe your son was cheated by scammers after trade done some time,and we cant ask golds back when trade done,we have gave your son warn after trade done, and our company has been 6 years,we never cheat our customers ,and we also have many customers in the USA,we have a good reputation,if we cheat our customers,how could we have a long business with them in the furture?

hope you can think it carefully, i sent this message to you just want to reslove this problem for you , hope your early reply
sincerely
linda
usfine.com

EMAIL#10 THIS IS A LOY USFINE USES TO GET YOU TO CLOSE YOUR CLAIM WITH PAYPAL. THEY TAKE YOUR GOLD AND GIVE YOU A SMALLER AMOUNT THAT YOU PAID FOR IN LIEU OF YOU CLOSING THE PAYPAL CLAIM

Re: Hide Details


FROM:

sales Usfine
TO: 

Message flagged Monday, June 18, 2012 2:27 AM


dear MAD MAX
i think you are good customer at first ,but i think i am wrong ,opening  the dispute is so stupid,friend , if you dont close it , it will be closed it self within 20 days , at that time you will lose  the money and  our support !if you can close it now , we will deal it for you , maybe you can get your gold again , ok"?

----beyrui

EMAIL#11 USFINE pretends to care about customer service after scamming you. USFINE legit? USFINE is not legit.
Your order 

Hide Details


FROM:

sales Usfine
TO:
 CC:


Message flagged Monday, June 18, 2012 7:43 AM

Dear MAD MAX,

I am customer manager Jee from USfine.com,I am sure you remember someone called you while your son placed first order from us,Firstly I Apologize to you for the gold gone on your son's acc,Hope you can accept my apology,also Hope sincerely you have calmed down and feel better now.

Secondly,I am reminding you why I did confirmation call before trading gold with your son,because we just confirm your son paid money getting your permission,we just hope everything will be fine.we are legit conpany,I checked your email record here,you said we took gold  back,I am really sorry,It is not possible,if we wanted to do this,it is not possible for your son to agree this d**n thing,and also we are not Jagex,we dont have any ability to take any gold back from a player.

Thridly,I trust you and your son about his gold on his acc gone,I dont know what happened on his acc,in order to prove that we thought you are loyal customer and never ignored you or cheated you,Hope you can close the case with paypal center,your action is really mad any way,and it is unfair to us.we are willing to give your son extra gold as compensation if you can cancel the case,we hope resolve this problem fluently,much appreciated.

Thank you for your reading my email.Thanks for your time.

Best regards
Jee
USfine.com

EMAIL#12 Threats of legal action
Re:  Hide Details
FROM:

sales Usfine
TO:

Message flagged Monday, June 18, 2012 10:16 AM


Okay,I have tried the best to explain what happened for your order,But you are still mad.Never mind,You should know we have owned all your personal information and order confirmation phone voice record,we did not want to take any action though,We think we have to do now,we are sure PayPal is fair than someone else,we're going to bring all proof to them,Let's keep patience and wait for their resolution.That is all.


Thanks for your reply

Jee
USfine.com

Today scammer USFINE.com sends me a very legit looking email that if you didn`t know what USFINE is making empty legal threats, you would be scared. After they threaten me with a "SUMMONS"


From: USfine Complaint Resolution Center <complaint@usfine.com>;


To:;


Cc:;


Subject: A Summons will be issued from court to Elaine Biss

Sent: Fri, Jun 29, 2012 9:43:29 AM

to MAD MAX       ,
This is USfine Customer Complaint Resolution Center. We are writing to you regarding your last order placed on one of our websites www.usfine.com
 
Total payment is $XXX.XX

We found that you have got the payment back after we delivered the product to you . We don't know the reason why you got the payment back , maybe you don't know either. 

Was there any problem with your paypal account or credit card ? Please have a check with them and resend the payment to
us.  You have confirmed that we finished your orders without any problem and you got what you paid. So there should be something wrong with your banking account , please help us resend payment of XXX>XX US dollars to usfine paypal account 
ufsell@gmail.com If we can't hear back from you within next 48hours, we will contact your local police office to track on your IP and take actions to protect ourselves. 
Looking forward to hearing from you !
Kind Regards
USA USfine Co., Ltd
USfine Customer Complaint Resolution Center
www.USfine.com

--

Welcome to Sell us your Runescape gold or Maplestory mesos at high price!
E-mail: complaint@usfine.com

MSN:  complaint@usfine.com

Yahoo ID: usfine_vip

Skype ID: Usfine VIP
www.usfine.com
 



Name:
Tang ZaiPing

Address:
USFINE LLC
Room 1812, Building A2, Central International Mansion
HeFei, ANHUI 230006
CN

Phone:
+86.5515258819

Fax:
+1.5555555555